BBA/MBA from a reputed university (Preferably Major in Marketing and Minor in HR)Candidates with a Foreign University Degree and/or O-level/A-level background will get a preference.Candidate must have exceptional business communication skills (Equivalent to IELTS 7.5 or above) and a customer-oriented attitude.Experience
At least 5 years
Additional Requirements
Age at least 28 years
Minimum three years of experience in customer service and administrative roles.Strong organisational and time-management abilities.Excellent writing and typing skills.Responsibilities & ContextWe are seeking a customer relations manager to manage and oversee our Customer Relations departments.Develop strategies to enhance customer satisfaction and loyalty. This may include analysing customer feedback, resolving customer issues, and improving the overall customer service process.Establish effective communication between the customer service team and customers across multiple channels (phone, email, social media, web chat and review).Handle customer inquiries and complaints, providing solutions promptly.Ensuring high-quality customer support and effective issue resolution.Develop and maintain strong relationships with customers through excellent service and communication.Monitor and report on customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement.Compensation & Other Benefits
Weekly 2 holidays
Salary Review: Yearly
Festival Bonus: 2
Office Days: Monday to FridayDays Off: Saturday & SundayEmployment StatusFull TimeGenderOnly FemaleJob LocationDhaka (GULSHAN 1)Read Before Apply Please do not apply if you do not meet the requirements.Company InformationChefOnlineAddress:21/A Navana Tower, 45 Gulshan South C/A, Circle-1Report this Job / Company (রিপোর্ট)এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যাক্তি / প্রতিষ্ঠানকে অর্থ প্রদান করতে বিডিজবস কাউকে উৎসাহিত করেনা। কোন প্রকার অর্থ লেনদেনের দায়িত্ব বিডিজবস বহন করবে না।