Senior Casework Officer (for RSC)

International Rescue Committee

Cox's Bazar, Chittagong
Contract
Full-time

1 month ago

Program BriefFounded in 1933, International Rescue Committee (IRC) is one of the world's leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department-managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.Purpose of the RoleThe Senior Casework Officer (SCWO) provides both general processing and advanced casework services on behalf of refugee applicants to the USRAP, including data entry of refugee case file information into START. The SCWO ensures cases are error-free and are ready for adjudication by an officer of the United States Citizenship and Immigration Services (USCIS) for final adjudication. This position is also responsible for supporting USCIS circuit rides to Thailand and the region. Senior Casework Officers achieve and maintain a high- performance standard based on a thorough knowledge of, and adherence to, established resettlement policies and procedures regarding current refugee processing eligibility criteria, database, and file management guidelines, the role of US Resettlement Agencies and refugee producing country conditions.Highlights of Key Responsibilities

Travel independently or as part of a team within Thailand or to regional locations to conduct pre-screening interviews or support USCIS circuit rides when required
Conduct prescreening interviews of refugee applicants in a manner that demonstrates a senior level understanding of the US Resettlement Admissions Program and background information relevant to specific caseloads
Perform quality control following the interview process to finalize cases for USCIS presentation, ensuring error detection and correction in accordance with USRAP guidelines and the cooperative agreement.
Support USCIS officers during circuit rides by ensuring schedules are accurate, briefing applicants, completing case files and document review prior to presenting a case to USCIS, completing quality check of documents after USCIS interviews, completing case updates into START and quality checking data in START after circuit rides.
Maintain a high level of professionalism when representing RSC at meetings with partners when required
Respond to case-specific inquiries from other RSC staff and/or partner organizations
Send a regular report of quality check trends detected from case analysis of both the physical files and data in START
Perform work in adherence to policy and procedure
Keep immediate supervisor informed of developments in daily caseloads, including any urgent protection or medical conditions of applicants and their families
Assume formal mentoring responsibilities for 1-2 assigned Caseworkers when required
Other duties as assigned by supervisor, in line with the job scope

Qualifications

Minimum Bachelor's degree required.
At least 3(three) years of relevant professional experience with previous data collection and interviewing experience required
Resettlement processing or other NGO experience is preferred
Previous work in a multi-cultural environment is advantageous
Demonstrated Skills and Competencies
High level of professionalism while carrying duties per the SOPs (ie. integrity and confidentiality)
Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment
Strong communication skills with a demonstrated ability to communicate and work effectively and professionally with partners, colleagues, beneficiaries, and interpreters
Problem-solver who takes initiative to provide solutions
Ability to perform interviews and data collection through good listening and analytical skills.
Meticulously attentive to details, and able to ensure compliance of policies and procedures by team members, providing feedback in a professional and constructive way
Excellent data entry and report writing skills; ability to produce grammatically correct, error-free reports
Able to do advanced quality check on cases utilizing Tableau reports
When required, able to assist in providing the necessary guidance and support to co-workers
Team oriented yet able to think and work independently
Flexible and able to work in fast-paced, multi-cultural environment

Language and Computes Skills

Excellent verbal and written English language skills
Fluency in Rohingya is advantageous
Computer Literacy - high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook
Able to run and read high level spreadsheets and do advanced QC with a high level of attention to detail
Proven advanced data entry skills with extreme accuracy, attention to detail, and self-checking abilities
Ability to type 40 words per minute

Standard of Professional ConductIRC and IRC employees are required to abide by the values and principles outlined in the IRC Way - Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.Gender Equality & Equal OpportunityWe are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified female professionals to apply.We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?Working EnvironmentThe position is currently based in Cox's Bazar. The position requires domestic travel to support delivery of USRAP processing within BangladeshThe employee is required to adhere to The IRC Way for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out job responsibilities.

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