XeonBD is an industry-leading IT Enabled Service and Online Infrastructure Service provider in the country, operating for the last 18+ years is looking for a Customer Support Engineer.Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.Record, track, and document online Help Desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.Troubleshoot and solve a wide range of customer support issues.Troubleshoot and resolve problems using diagnostic utilities, software updates, drivers, and basic knowledge of the domain name system and hosting for user support.Must be technically skilled in diagnosing, troubleshooting and resolving hardware and software problems.System monitoring and response.Operating system and application installation/configuration.Research and Development.Performing scheduled maintenance tasks.Support the day-to-day business operations.Preparing reports, and documentation and providing training to users.Roaster duty (Day Shift/ Evening Shift/ Night Shift).Skills & ExpertiseAWS Cloud Cloud Platform Cloud Service DNS domain Hosting IT Support Service IT Support Service and Network engineering. network server Server side TechnologiesCompensation & Other Benefits
T/A, Mobile bill
Salary Review: Yearly
WorkplaceWork from home, Work at officeEmployment StatusFull TimeJob LocationDhaka (Mohammadpur)Read Before ApplyEnthusiastic, team-oriented individuals interested in working in a friendly and fast-paced environment, and having the qualifications, are encouraged to submit their resumes with a cover letter to Bdjobs. Only the selected candidate's CV will be called for an interview.Company InformationXeonBDAddress:Suite 2A, House 231, Road 06, Mohammadi Housing Limited, Mohammadpur, Dhaka- 1207Business:An industry-leading web designing, hosting and complete web solution provider with a human touch. Maintaining owned physical data center in Bangladesh and colocation data center in the USA & EU. It is a company where professionals from both technical and functional field group together with an objective of providing appropriate business solutions.Report this Job / Company (রিপোর্ট)এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যাক্তি / প্রতিষ্ঠানকে অর্থ প্রদান করতে বিডিজবস কাউকে উৎসাহিত করেনা। কোন প্রকার অর্থ লেনদেনের দায়িত্ব বিডিজবস বহন করবে না।