Executive- Customer Service (Garments Accessories)

  • Uttara, Dhaka
  • Permanent
  • Full-time
  • 21 days ago
International Trimming & Labels (ITL) Group is a UK based Multinational company and manufacturer of garments accessory. ITL Group has global operations in 15 countries over 35 years of experience. International Trimming & Labels Bangladesh Private Limited (ITL-BD) is a sister concern of ITL group. And it is operating in Bangladesh since 2015. It is manufacturer and exporter of garments Tags, care labels etc.ITL-BD is seeking young, talented and aspiring candidate who is a team player and multitasker and would like to join our team and meaningfully contribute to accelerate business development and reach the organization's goal.3.Job Description / ResponsibilityRespond to customer requires and requests (via mail & phone) in a timely manner.Process orders, provide invoice, share layouts on time to customers.Proper order management, share order status / delivery information to customers.Coordinate with operation team and other departments on delivery of goods and services on time.Handle customer complaints according to the company procedures and services standard.Educate new customers regarding order placing, system knowledge and information.Provide suggestions to supervisor on the improvement of the current order / process / operation flow to increase efficiency.Provide selling support to respond to management needs.Follow up on-time payments, faster documentation and support commercial / credit team to closed order.Follow company, department policy and according to established procedures / SOP.Maintain and take actions to be align with department goal, objectives & KPIs.Ensure Champion customer needs and best service experience.Have knowledge of customer garment production lead time, product lines etc.Visit customers whenever require and critical issues resolution.Compensation & Other Benefits
  • Mobile bill, Provident fund, Insurance, Gratuity
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
Friday and alternative Saturday is weekendWorkplaceWork at officeEmployment StatusFull TimeJob LocationDhaka (Uttara Sector 3)Company InformationInternational Trimmings & Labels Bangladesh Private LimitedAddress:9th Floor, Prominent Tower, Road 02, Sector 03, Uttara, Dhaka-1230, BangladeshBusiness:As a leading global accessories company International Trimmings and Labels Bangladesh Private Limited (ITL BD Ltd) is UK based multinational company. We are manufacturer and supplier of garment accessories as retail chains shop.
ITL has global operations in 16 countries of Europe, America, South Africa, Central Asia and South Asia. With over 35 years' experience, ITL is well positioned to react to the ever changing needs of our market. We have encountered some of the most profound changes including the evolution of global sourcing, the impact of on-line retailing on consumer behavior and the resulting effects on the apparel supply chain.
ITL has continued to grow with a forward thinking vision and the ability to meet customers' requirements with value added, partnership driven solutions.Report this Job / Company (রিপোর্ট)এই চাকরির জন্য বিজ্ঞাপন দাতা প্রতিষ্ঠান আপনার কাছ থেকে কোন অর্থ চাইলে অথবা কোন ধরনের ভুল বা বিভ্রান্তিকর তথ্য দিলে অতি সত্ত্বর আমাদেরকে জানান অথবা জবটি রিপোর্ট করুন। চাকরি পাওয়ার জন্য কোন ব্যাক্তি / প্রতিষ্ঠানকে অর্থ প্রদান করতে বিডিজবস কাউকে উৎসাহিত করেনা। কোন প্রকার অর্থ লেনদেনের দায়িত্ব বিডিজবস বহন করবে না।

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