Customer Relationship Officer (CRO)

Creative Tours and Travel

  • Gulshan, Dhaka
  • Tk. 15,000-25,000 per month
  • Permanent
  • Full-time
  • 2 days ago
Responsibilities & Context:Creative Tours & Travels is a renowned travel agency where visitors come for expert guidance on travel, visa, and tour planning. We help travelers explore destinations like the USA, UK, Canada, Australia, and more - offering affordable tour packages, visa processing, and all kinds of travel support. We're looking for an experienced and proactive Customer Relationship Officer (CRO) who can confidently attend calls, guide walk-in clients, and provide excellent counseling for their travel needs.Responsibilities:
  • Attend incoming calls and provide accurate information about our services, tour packages, and visa processing.
  • Ability to work with monthly target following KPI.
  • Welcome and counsel walk-in clients about travel opportunities, documentation, and packages.
  • Build and maintain strong relationships with customers, ensuring a positive experience.
  • Maintain client records and follow up with leads to close sales.
  • Work closely with the team to meet sales and service targets.
Education Requirements:
  • Bachelor/Honors
  • Bachelor's degree in any field is preferred.
Experience:
  • 1 to 5 years
  • The applicants should have experience in the following business area(s): Consulting Firms, Direct Selling/Marketing Service Company
  • Freshers are also encouraged to apply.
Additional Job Requirements:
  • Age 22 to 30 years
  • Experience in customer service or counseling clients, preferably in the travel or consultancy sector.
  • Excellent communication and interpersonal skills.
  • Confident in attending calls and handling walk-in clients professionally.
  • Strong organizational and problem-solving abilities.
Skills & Expertise:Consultant,Sales & Marketing,Sales target, Customer Service,Specialist/ ConsultantCompensation & Other Benefits:
  • Mobile bill,Performance bonus
  • Salary Review: Half Yearly
  • Festival Bonus: 2
Company Information:Creative Tours and Travel, established in 2019, provides expert travel solutions-from visa assistance to complete travel planning-for individuals and groups. With trusted global partners and a strong track record, we deliver personalized, transparent services to ensure smooth, memorable travel exper

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