Graphic Designer Cum IT Specialist

• To design engaging and creative visuals for various promotional materials, including but not limited to literatures, show cards, brochures, posters, and social media content.
• To design attractive packaging materials, including inner cartons, inserts, labels, and foils.
• To collaborate with the marketing team to develop visually appealing and cohesive campaigns.
• To create and edit videos for promotional and documentary purposes.
• To ensure all designs align with the company's brand guidelines and convey a consistent message.
• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages. Processing guest payments.
• Coordinating with bell service and staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Processing meal and beverage requests.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include; contribution to technology capital and operating budgets.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the co-ordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications including patches. Provide direct guest support and quality support to function rooms and conference services.
• Administer Lotus Notes, connection to global VPN and other communication tools. Assist in the process of systems backup and recovery procedures.
• Assist in management of third party vendors. Provide 24 / 7 support for mission critical systems.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance - wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
• Recommend new applications as requested by hotels to streamline business processes. Implement technology "best practices".
• Provide HSIA Guest and Customer support when no contract with third parties exists. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment Troubleshoot, modify, support, and maintain applications programs.
• Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Should have good knowledge of machinery of CCTV and Installation of CCTV, Control Access Device, IP PABX, Computer Hardware. Specializes in surveillance and security products
• Must have work experience related to UTP Cabling, IP Camera and Networking Capable to maintain installing, configuring and troubleshooting computer hardware. Software, Networks, Printers, Scanners, Projectors and CCTV Camera maintenance.
• Provide IT support to end users' devices, such as Desktops, Laptops, wireless router.
• Monitor network performance, troubleshoot connectivity issues, and ensure optimal network operations.

• Diploma
• Bachelor/Honors

• At least 2 years

• Age 18 to 35 years

• Salary Review: Yearly
• Festival Bonus: 2

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