Head of Technical (ISP)

• Lead, mentor, and manage NOC engineers, Transmission engineers, shift leads, and support staff.
• Develop and enforce SOPs, escalation matrices, and shift structures for smooth 24/7 operations.
• Build a high-performance culture with accountability, training, and continuous improvement.
• Coordinate with customer support teams to resolve escalations and ensure SLA compliance.
• Prepare and present daily, weekly, and monthly reports to senior management with strategic recommendations.

• Oversee 24/7 NOC operations, ensuring monitoring of core, distribution, and access networks.
• Ensure uptime, availability, and performance of ISP backbone, data centers, and customer-facing services.
• Implement network monitoring tools (SNMP, NetFlow, Syslog, NMS, etc.) for proactive issue detection.
• Manage traffic engineering and routing policies (BGP, OSPF, MPLS), including peering and transit links.
• Lead incident & problem management - outages, degradations, RCA, and preventive actions.
• Enforce network security standards (firewall, DDoS mitigation, regulatory compliance, audits).
• Collaborate with planning & engineering teams for new deployments (fiber, wireless, IX, CDN caching).
• Maintain accurate network topology diagrams, change logs, and incident history.

• Supervise and coordinate the Transmission Team Lead and engineers.
• Oversee fiber backbone, microwave, DWDM, SDH, and other transmission networks.
• Ensure continuous monitoring, preventive maintenance, and fault management of transmission systems.
• Optimize capacity, redundancy, and resilience across backbone and access transmission links.
• Coordinate with vendors, upstream ISPs, and partners for transmission projects, expansions, and repairs.
• Maintain updated transmission maps, fault history, and maintenance records.

• Bachelor of Science (BSc) in Computer Science & Engineering

• At least 10 years
• The applicants should have experience in the following business area(s): ISP

• Age 35 to 50 years
• Only Male

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

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