NOC & Customer Support

Royal Green Ltd.

Dhaka
Permanent
Full-time

7 days ago

Responsibilities & Context:Responsibilities:Monitor network devices, servers, and services in NOC (24/7 operation).Troubleshoot internet connectivity issues (Fiber, Wireless, LAN/WAN).Provide technical support to customers (remote & onsite).Escalate unresolved issues to higher-level engineers/vendors.Maintain incident logs, prepare daily/weekly reports.Ensure smooth operation of backbone, POPs, and client networks.Coordinate with field teams for service installation & maintenance.Education Requirements:

Diploma
Bachelor of Science (BSc) in Computer Science & Engineering
Bachelor of Science (BSc) in Electrical & Electronic Engineering

Diploma/B.Sc. in CSE/EEE/ETE/IT or related subject.Vendor Certifications (CCNA/MTCNA/HCNA) will be an added advantage.Experience:

At most 2 years
The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM)

Additional Job Requirements:0-2 years (Freshers with good knowledge can apply).Basic networking knowledge (IP, Routing, Switching).Familiarity with Mikrotik, Cisco, Juniper, Huawei devices.Problem-solving & communication skills.Ability to work in roster-based shifts (day/night).Compensation & Other Benefits:Salary with other facilities as per company policy.

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