Tech Support Staff

Chittagong
Tk. 60,000-70,000 per month
Permanent
Full-time

20 days ago

Responsibilities & Context:Company: Planet Educations NetworksPosition: Tech SupportLocation: On-site, Jubilee Road, ChattogramEmployment Type: Full-Time, 2PM to 10PM Bangladesh Standard Time (BST),Role Overview:The Remote IT Support provides technical system support to staff, faculty, and students from a fully remote environment. The role focuses on managing access to learning platforms, resolving IT-related queries, and maintaining smooth communication through digital channels. This position requires excellent organizational skills, proficiency in remote support tools, and a strong understanding of IT systems and academic platformKey Responsibilities:

Communication and Remote Support:
1) Respond to emails and Teams messages from:
Academic Coordinators
Managers
Student Support
Team Register
Team Lecturers
IT Support
Inbox
2) Provide remote assistance to students with IT-related issues through virtual meetings, email, or other online tools.
3) Coordinate with staff and students to troubleshoot technical issues remotely using remote access.
Access and Account Management:
1)Manage access permissions for staff on platforms such as:
Faculty modules
Moodle learning management system
Online tutorials on Teams
2)Reset passwords for staff accounts on Faculty systems and Moodle and for student Office 365 and Moodle passwords, providing support via email or virtual assistance tools.
IT Systems Administration:
1) Guide staff remotely through the installation of software, including Papercut on their PCs.
2) Oversee the remote installation and configuration of academic software
for IT labs via centralized systems or coordination with on-site IT staff.
3) Troubleshoot and resolve part-time student access and account issues through remote support channels.
General IT Support:
1) Collaborate with the IT support team to address queries submitted via the IT support inbox.
2) Utilize remote monitoring and management tools to ensure swift resolution of technical issues for staff and students.

Education Requirements:

Bachelor/Honors
Diploma

Education and Qualifications:

A minimum of a diploma or equivalent in IT or Business Administration, or a related field

Experience:

At least 3 years
The applicants should have experience in the following business area(s): University, College, Training Institutes

Additional Job Requirements:

.Previous experience in an administrative role with a focus on student management, preferably within an educational institution.
Proficient in using student management systems and standard office software.
Strong organizational skills and the ability to work under pressure.
Required Skills:
Strong proficiency in IT systems, including Moodle, Teams, and Faculty systems, with the ability to provide remote guidance and support
.Experience with remote access tools (e.g., TeamViewer, Any Desk, or similar software).
Excellent written and verbal communication skills
for virtual environments.
Strong organizational abilities to manage multiple remote support requests efficiently.
Customer-focused problem-solving skills.
Familiarity with centralized software installation and management tools for remote administration.
Flexible Days and Hours
Minimum 3 years of experience in IT Support or related field
Must be fluent in English at corporate level

Compensation & Other Benefits:Benefits: Annual Leave, sick leave, medical allowance, mobile allowance, transport allowance.

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