Customer Care Manager

i Smart Group

Khulna
Tk. 12,000-20,000 per month
Permanent
Full-time

28 days ago

Responsibilities & Context:Job Context:iSmart Broadband, a fast-growing internet service provider in Khulna, is looking for two experienced and motivated Customer Care Managers to lead our support team, enhance customer satisfaction, and ensure smooth service operations.Job Responsibilities:

Manage and monitor day-to-day customer support activities
Respond to customer queries via phone, WhatsApp, and digital platforms
Resolve service complaints and follow up for customer satisfaction
Coordinate with technical and field teams for quick issue resolution
Prepare and maintain reports, feedback, and performance logs
Train and guide support staff to improve service quality

Additional Job Requirements:

Age 18 to 35 years

Strong communication skills in Bangla and English
Excellent leadership and conflict resolution skills
Proficiency in Microsoft Office and basic CRM tools

Compensation & Other Benefits:

T/A,Mobile bill
Salary Review: Yearly
Festival Bonus: 2

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