Universal Banker

• Processing of Daily Cash & Transfer Transactions. Transactions for Remittances and other products (Cashier's Orders, Foreign Currency Exchange etc, as applicable)
• Ensure strict compliance on the process & policy of Group guidance & Local Regulatory, such as Anti-Money Laundering, Sanction, Customer Due Diligence, Code of Conduct etc
• Ensure correct regulatory reporting, as applicable
• Duel control and day-end reconciliation/ review of Cash, COs, other instruments and security items & stationary.
• Processing Entries and Vouchers.
• Processing of Cashiers Order/Demand Drafts
• Processing Stop Payment instructions.
• To maintain Turn-around time.
• Maintenance of Cash Registers, Keys & Combination register and other relevant registers as applicable.
• ATM cash loading/Daily Servicing & Trouble Shooting, if any
• Management and reconciliation of all Suspense & Sundry Accounts
• Keep Cash Difference file, Courier Controls, and Debit cards & its register, if any.
• Carry out contingent responsibility of Receiving, Delivering, safe keeping and reconciliation of soiled/mutilated notes/prize bonds waiting to be delivered
• Preparation of Productivity Management and other reports and other regular returns.
• Rectification of internal control issues.
• Act as a Prime/non-prime key custodian, as assigned.
• Act as a Chief Teller, when assigned.
• Act as a back-up of BOSM, when assigned.
• Act as the Locker custodian, when assigned
• Act as the Student file custodian, when assigned

• Handle client inquiry/complaint & process request for certificates, statements, debit card, stop payment, cheque Book request, etc.
• Process Account related instruction and forward to account service/loan ops, as appropriate.
• Provide Locker related service
• Provide Student file related service
• Act as a Documentation Officer (Preparing & managing list of docs with details, archiving dates & destruction dates while archiving, Ensuring all boxes have destruction date as per Record Retention Policy on them during archiving and retrieval of documents as & when necessary).

• Providing prompt and high quality service to Clients.
• To achieve set targets in terms of service standards for transactions.
• Ensuring that the branch premises are maintained to the specified standard. Recommended workflow changes for greater efficiency.
• Resolving investigations and inquiries initiated by customer inquiry to the specified standard.
• Continuing Customer Retention efforts with personal involvement in complaint resolution. Log customer complaints to CEMS and keep track of their resolutions.
• Establishing Risk recognition and Compliance Culture across the branch.
• Own and Drive Know Your Customer/CDD, Reputation Risk, Money Laundering initiative
• Report Suspicious Activities/Transactions as necessary.
• Ensure Control Environment is robust enough to receive Satisfactory Audit Ratings
• Ensure general housekeeping standards of the branch
• Customer quarries follow up and solve problems
• Enhancement of the Bank's image via community activities

• Generation of new business via in-branch contacts/Cross Selling from observation of customer transactions
• Building new relationships and strengthening existing Relationships
• To achieve set targets in terms of potential customer and follow up with phone calls.
• Referral of prospective business to other SCB functional units

• Assist the BM for the branch security management and coordinating with Administration as and when required.
• Assist the BM to ensure that branches maintain all the records that are auditable for good audit rating
• Participate in carrying out the Business Continuity Plan among the department.

• Have open channels of Communications and maintain high levels of motivation.
• Help create an environment where the branch people can operate as a team demonstrating the Values of the Bank.

• CPBB Operation
• Client Relationship
• Branch Operation Team
• Business Risk Management Team

• Communication Skill
• MS Office

• Minimum Bachelor's Degree.
• 1-2 years of relevant experience.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Standard Chartered