Front Office - Female Lobby Ambassador (Hotel Kollol Cox`s Bazar)

J & Z Group

Cox's Bazar, Chittagong
Permanent
Full-time

18 days ago

Responsibilities & Context:Job ContextWe are seeking a smart, confident, and service-oriented Lobby Ambassador (Female) to join our Front Office team. The Lobby Ambassador will be the first point of contact for guests, ensuring a warm welcome, smooth check-in experience, and personalized assistance throughout their stay. This role requires excellent communication, grooming, and customer service skills to create a lasting impression on our valued guests.Job ResponsibilitiesWelcome guests with a professional and friendly attitude at the lobby.Assist guests with check-in/check-out procedures in coordination with the Front Desk.Provide hotel information, directions, and assistance regarding facilities and services.Handle guest inquiries, requests, and complaints efficiently and politely.Coordinate with housekeeping, concierge, and other departments to ensure smooth service.Maintain a professional appearance and uphold the hotel's image at all times.Ensure the lobby area is neat, organized, and guest-friendly.Assist VIP guests and provide special care as per hotel standards.Support in arranging transportation, reservations, and other guest needs.Promote hotel services, offers, and loyalty programs.Additional Job Requirements:

Age 22 to 35 years
Only Female

Skills & Expertise:Hotel and Hospitality ManagementCompensation & Other Benefits:

Medical allowance
Salary Review: Yearly
Lunch Facilities: Full Subsidize
Festival Bonus: 2

Shared accommodation will be provided.Monthly service charges will be paid.

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