Support Coordinator (Night Shift)

Field Nation

Uttara, Dhaka
Tk. 35,000-45,000 per month
Permanent
Full-time

9 days ago

Responsibilities & Context:Why is this role important to Field Nation?As a Support Coordinator at Field Nation, you're not just solving problems; you're the superhero our customers need! You're the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.What you'll get to do in this role:Dive into the world of customer inquiries with finesse, whether it`s through the art of phone calls or service cloudBe the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfiedKeep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.Education Requirements:

A Level
HSC

Experience:

1 to 5 years
The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center
Freshers are also encouraged to apply.

Additional Job Requirements:Fluency in the English language, both spoken and written to master customer satisfaction.Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.A knack for attention to detail; it's not just a trait; it's a way of life for you.Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.Skills & Expertise:Customer Support,Email Communications,Fluent In EnglishCompensation & Other Benefits:

Salary Review: Yearly

Mobile BillFestival BonusLeave EncashmentMedical InsuranceGratuity BenefitLunch/Dinner - Fully SubsidizedTransportation Service - Pick Up & Drop OffGym MembershipCareer Development BudgetAnnual performance evaluation and increment.Profit Sharing - Field Nation LLC Performance Reward.Sound work-life balance - Regular working hours: 8 Hours/Day, 5 Days/Week.Flexible leave/vacation policy.Friendly work environment.Opportunity to work with cross-cultural teams in the US.Company Information:Field Nation is the complete Field Service Marketplace and Project Management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today's rapidly changing world of work.

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