Call Center Representative (English)

• Applicants with English Medium educational background or with IELTS Score 6.5 or above will be given preference

• Answer inbound from customers/patients who want to know about our services
• Provide right information to customers in professional tone & attitude, and redirect to other employees where appropriate
• Prepare patient appointments and maintain appointment schedule
• Make outbound calls to coordinate patient appointment schedules
• Conduct outbound calls for surveying past patients on health updates
• Manage and resolve customer complaints, escalate when necessary Keep records of calls and note useful information.
• Other duties as needed by management

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

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