Key Accountability 1: Lead the preparation and implementation of the Resettlement Action Plan (RAP) in compliance with the World Bank's Environmental and Social Framework (ESF)Key Activities:Develop, review, and finalize RAP ensuring alignment with ESF and national regulationsCoordinate with project teams, stakeholders, and affected communities during RAP preparation and executionMonitor RAP implementation progress, addressing issues and ensuring timely corrective actions. Identify project requirements and translate them into functional specifications for ICT-based monitoring toolsCoordinate with project teams to ensure timely data input and system integration across departmentsMaintain and update systems to reflect changing project needs and improve performanceProvide training and technical support to end-users to ensure effective system utilizationKey Outcomes:RAP prepared and implemented in full compliance with ESF and local requirementsAffected persons are adequately compensated, resettled, and supported in livelihood restorationSmooth project implementation with minimized social risks and grievances. Monitoring systems are operational, user-friendly, and aligned with project requirements.Project stakeholders have access to accurate, real-time data for timely decision-makingReduction in reporting errors and delays through automated data processingPositive feedback from project managers and end-users regarding usability and efficiencyNo critical downtime or system failures during key project phasesKey Accountability 2: Conduct social impact assessments to identify project-affected people and potential risks.Key Activities:Carry out baseline socio-economic surveys and stakeholder consultations.Analyze data to assess potential social impacts, risks, and vulnerabilities.Prepare reports with clear recommendations for mitigation measures.Gather user requirements for GIS functionalities.Develop web-based GIS tools for spatial data handling.Integrate database and map services for real-time access.Ensure platform compatibility across devices and browsers.Provide user training and system documentation.Key Outcomes:Accurate identification of project-affected people and social risks.Mitigation measures integrated into project design and RAP.Enhanced social sustainability and reduced likelihood of conflicts or grievances.Functional GIS platform meeting user needs.Accurate spatial data accessible in real time.Improved data-driven reporting and decision-making.High user adoption and satisfaction.Minimal technical issues post-deployment.Key Accountability 3: Develop and implement strategies for land acquisition, compensation, livelihood restoration, and community engagement.Key Activities:Design and oversee transparent processes for land acquisition and compensationFormulate livelihood restoration programs tailored to affected householdsFacilitate continuous community engagement to ensure participation and trust. Collect and standardize data from multiple sources.Develop data models to support integrated analysisEnsure compatibility and synchronization with existing systemsAutomate data upload and validation processesCollaborate with teams to maintain data accuracy and consistencyKey Outcomes:Fair and timely compensation delivered to all project-affected persons.Sustainable livelihood opportunities established, reducing long-term vulnerabilities.Strengthened community relations and improved project acceptance.Seamless integration of diverse datasets.Up-to-date and reliable project information available in the system.Enhanced cross-functional reporting and analysis.Reduced manual handling and errors.Compliance tracking makes efficient and transparent.Key Accountability 4: Ensure Gender-Based Violence (GBV) risk mitigation and address community health and safety issues.Key Activities:Integrate GBV risk assessment and mitigation measures into RAP and community engagement strategiesEstablish referral mechanisms and awareness programs for GBV prevention and responseMonitor and implement measures to safeguard community health, safety, and well-being during project activities. Implement security protocols to protect system and dataSchedule regular data backups and verify integrityDevelop and test disaster recovery plansMonitor system access and address vulnerabilitiesMaintain documentation for all security and recovery proceduresKey Outcomes:Reduced GBV risks and strengthened protection measures for vulnerable groupsImproved awareness and access to support services within affected communitiesSafer project environment with minimized health and safety risks.No unauthorized access or data breachesData backups are complete, verified, and restorableMinimal downtime in case of system failureCompliance with IT security and audit requirementsStakeholder confidence in system reliabilityKey Accountability 5: Monitor and report on resettlement progress, including grievance redress mechanisms (GRM) and stakeholder consultations.Key Activities:Track RAP implementation progress and maintain up-to-date records.Facilitate stakeholder consultations and ensure effective operation of the GRM.Prepare periodic progress reports for management, client, and donor agencies.Develop user guides and training materials.Conduct hands-on training sessions for staff.Provide ongoing support and refresher training.Gather feedback to improve training effectiveness.Monitor user performance and address knowledge gaps.Key Outcomes:Transparent and timely reporting on resettlement activities.Grievances effectively addressed, ensuring community trust and project continuity.Informed decision-making by project management and compliance with donor requirements.Staff confidently use the system with minimal support.Accurate and timely data entry and reporting.Reduced user errors and support requests.Positive feedback on training sessions.Increased overall system efficiency and adoption.Ideal Person SpecificationExperienceMinimum 10 years of professional experience, 05 years of similar experience in social screening, preparation and implementation of Resettlement Action Plan, GBV, Community and Workers Health and Safety etcExperience in World Bank or other development partner - funded projects is essential. Minimum 8 years of experience, with at least 3 years in developing ICT systems for project monitoringHas the demonstrated ability to consistently:Lead the preparation, implementation, and monitoring of Resettlement Action Plans (RAP) in compliance with international safeguard policies and national lawsConduct social impact assessments to identify affected people, risks, and mitigation measuresDesign and oversee fair land acquisition, compensation, and livelihood restoration strategiesFacilitate effective stakeholder engagement, consultations, and grievance redress mechanismsIntegrate gender and vulnerability considerations, including GBV risk mitigation, into resettlement planningProvide capacity building and guidance to project teams, contractors, and local stakeholdersPrepare high-quality reports and documentation for management, clients, and donor agencies. Develop and manage ICT and GIS systems for project monitoringIntegrate diverse data sources into unified platformsEnsure system security, backup, and disaster recoveryTrain staff on system use and reportingCollaborate effectively with project teamsSolve technical issues to improve system performanceSkills / KnowledgeIn-depth knowledge of resettlement policies, land acquisition frameworks, and international safeguard standards (e.g., World Bank ESF, ADB SPS).Strong expertise in preparing and implementing Resettlement Action Plans (RAP) and Livelihood Restoration Plans (LRP).Proficiency in conducting social impact assessments, socio-economic surveys, and stakeholder consultations.Experience in grievance redress mechanisms (GRM) and conflict resolution.Knowledge of gender, vulnerability, and GBV risk mitigation measures in resettlement programs.Strong analytical, problem-solving, and report-writing skills.Ability to train, guide, and build capacity of project teams and community representatives.Excellent communication, negotiation, and interpersonal skills for effective stakeholder engagement.Proficiency in database management, GIS systems, and open-source development tools.Proficiency in ICT system development and managementExperience with web-based GIS platforms (e.g., ArcGIS Online, QGIS)Data integration and database management (e.g., SQL, PostgreSQL)Knowledge of system security, backup, and disaster recoveryStrong analytical and problem-solving skillsAbility to train and support end-users effectivelyGood communication and teamwork skillsPersonal DriversA strong commitment to protecting and improving the livelihoods of project-affected communities.Passion for promoting social safeguards, equity, and inclusion in project implementation.Motivation to engage effectively with stakeholders and build trust within communities.Drive to ensure compliance with national laws and international resettlement standards.Focus on delivering high-quality, timely, and transparent resettlement planning, monitoring, and reporting.Commitment to continuous learning and staying updated on best practices in resettlement, social safeguards, and community engagement.passion for leveraging technology to improve project monitoring and decision-makingCommitment to delivering accurate, timely, and reliable data solutionsMotivation to continuously learn and adopt new ICT and GIS toolsDrive to collaborate and support project teams for successful outcomesFocus on system security and data integrity to protect project informationAt Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. 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