Telesales Agent

Sheba.xyz Services Limited

Jessore, Khulna
Permanent
Full-time

3 days ago

Responsibilities & Context:The Sheba Manager - Telesales Agent will be responsible for reaching out to potential and existing merchants/customers to sell subscription packages, digital services, and other offerings through outbound and inbound calls. The role requires delivering an excellent customer experience while ensuring sales conversion, accurate information sharing, and building trust with merchants.Key Responsibilities:Proactively make outbound calls to prospective and existing merchants to promote and sell Sheba Manager subscription packages and services.Achieve and exceed assigned daily, weekly, and monthly telesales targets.Effectively pitch products, highlight benefits, and persuade customers to purchase.Handle objections and questions confidently to maximize conversion rates.Maintain high call productivity and talk-time as per set KPIs.Accurately record customer details, sales transactions, and call notes in designated systems.Ensure clear, transparent, and correct information is shared with all customers to build trust and minimize complaints.Follow telesales scripts, compliance guidelines, and ethical selling standards.Provide basic post-sales support, ensuring smooth activation and customer satisfaction.Continuously update product knowledge to improve sales performance and customer interactions.Education Requirements:

HSC
Bachelor/Honors

Bachelor's degree (preferred) or minimum HSC with relevant experience.

Experience:

At most 3 years
The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Call Center
Freshers are also encouraged to apply.

Additional Job Requirements:

Age At least 18 years

6 months - 3 years of experience in tele-sales, call center, or direct sales (fintech/telecom/e-commerce experience preferred).
Strong communication skills in Bangla (must) and basic English (preferred).
Basic computer skills(MS Office, CRM systems).

Skills & Expertise:Call Center,Customer RelationCompensation & Other Benefits:

Performance bonus,Over time allowance
Salary Review: Half Yearly

Attractive salary with performance-based incentives/commissionCareer growth opportunitiesContinuous training and development programs.Company Information:Sheba.xyz Services limited ( a concern of Sheba Platform Limited) is Bangladesh's first and biggest online service marketplace with 15,000+ service providers catering to the needs of 100K+ families. We started in 2016 and gradually grew to 241+ services being offered on our platform. Be it cleaning, plumbing, electronic repair, chauffeur services, car rental, air-con, home and office shifting or at-home salon services, Sheba.xyz is connecting the growing number of urban households to professional providers at the click of a button. We provide training, certification, business management assistance, and quality assurance to keep generating demand for our service providers. We also have dedicated teams who work relentlessly to ensure high customer satisfaction, keeping this at the center of our focus.

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