Executive (Call Center)

EW VM Health Bangladesh Ltd

Dhaka
Permanent
Full-time

19 days ago

Responsibilities & Context:Handle incoming and outgoing calls professionally and courteously.Provide accurate information about services, packages, and appointments.Record customer queries, complaints, and feedback, and forward them to the concerned department.Maintain call logs and update the database regularly.Assist in scheduling appointments and follow-up calls.Achieve daily/weekly call targets set by the management.Maintain a polite, empathetic, and professional tone at all times.Ensure confidentiality of patient/ client information.Education Requirements:

Bachelor/Honors

Minimum Bachelor's degree in any discipline.

Experience:

1 to 2 years
The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Healthcare/Lifestyle product

Additional Job Requirements:

1-2 years of experience in Call Center / Customer Care will be considered an advantage
Candidates with Fluency in English & Bangla will be given preference.
Freshers with excellent communication skills are strongly encouraged to apply.
Must be smart, well-presented, and possess clear and professional pronunciation

Compensation & Other Benefits:

Salary Review: Yearly
Festival Bonus: 2

Others benefit as per company policy.Company Information:Wellness Centre

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