Executive (Call Center) Male/Female
- Dhaka
- Permanent
- Full-time
- Handle inbound and outbound calls, responding promptly to patient inquiries and service requests.
- Provide accurate information regarding hospital services, doctors' schedules, and appointments.
- Manage appointment booking and confirmation through call center software or hospital system.
- Record patient information and update the system with accuracy.
- Assist patients with billing, service charges, and insurance-related inquiries over the phone.
- Maintain call logs, prepare daily/weekly reports, and share feedback with management.
- Escalate unresolved issues or complaints to the appropriate department in a timely manner.
- Ensure a high level of courtesy, empathy, and professionalism in all patient interactions.
- Collaborate with reception, billing, and other departments to ensure smooth service delivery.
- Capability to maintain follow-up Procedure.
- Bachelor degree in any discipline
- Masters degree in any discipline
- 2 to 3 years
- Age 25 to 32 years
- Minimum 2-3 years of experience in call center/customer care (hospital/healthcare call center experience preferred)
- Strong listening skills with the ability to remain calm under pressure.
- Prior experience in hospital or healthcare call centers will be an added advantage.
- Willingness to work in rotational shifts (morning, evening, night), including weekends and holidays.
- Ability to meet call center performance targets (response time, call handling time, patient satisfaction).
- Excellent communication skills in Bangla and English
- Strong customer service orientation with patience and empathy
- Ability to handle high-volume calls and multitask efficiently
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with call center/CRM software (preferred)
- Ability to work under pressure with professionalism
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