Responsibilities & Context:Greet all patients and visitors courteously and professionally.Provide assistance by addressing inquiries, ensuring a welcoming and helpful environment.Accurately identify patients using their name, Hospital ID, and age or Date of Birth to ensure proper handling of accounts and services.Receive, verify, and sign for cash floats, keys, and relevant paperwork required to operate a payment station.Review insurance payments to ensure accuracy and compliance with contractual agreements.Follow up with insurance companies to resolve discrepancies in payments when necessary.Inform patients of any outstanding payments and process transactions using the appropriate methods (cash, credit card, etc.).Prepare and issue invoices for services including registration, consultations, investigations, and pharmacy.Collect payments from patients and guide them through the process of receiving services once payment is completed.Ensure all money collected is properly declared and deposited with the authorized personnel.Maintain accountability for the safekeeping of the cash float at all times.Ensure that the point of payment remains neat, organized, and well-maintained.Operate and maintain payment equipment efficiently, reporting any malfunctions promptly to the appropriate department.Update cash flow spreadsheets, maintain accurate records of transactions, and run daily collection reports.Prepare reports and submit required documentation in a timely manner as directed by supervisors.Provide patients with information regarding the hospital's medical services and applicable tariffs.Address and resolve patient queries and complaints promptly and professionally, escalating issues to supervisors when necessary.Perform any other duties assigned by the supervisor in support of hospital operations.Education Requirements:
Bachelor/Honors
Masters
Experience:
At least 3 years
The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre