Executive (Customer Care and Billing)
- Dhaka
- Permanent
- Full-time
- Greet and assist patients/customers, ensuring courteous and professional service.
- Manage patient billing, invoicing, and payment collection accurately and efficiently.
- Maintain patient records, update billing information, and ensure confidentiality of data.
- Handle inquiries regarding billing, insurance claims, and payment procedures.
- Provide information about hospital services, charges, and policies to patients and their families.
- Coordinate with the Accounts and Finance department for reconciliation and reporting.
- Prepare daily, weekly, and monthly billing and collection reports using MS Word/Excel.
- Assist in resolving billing discrepancies or disputes in a timely and professional manner.
- Support front desk operations to ensure smooth patient service and satisfaction.
- Work collaboratively with doctors, nurses, and administrative staff to enhance patient experience.
- Bachelor of Business Administration (BBA) in Accounting
- Master of Business Administration (MBA) in Accounting
- Bachelor of Business Administration (BBA) in Finance
- Master of Business Administration (MBA) in Finance
- Bachelor of Business Administration (BBA) in Management
- Master of Business Administration (MBA) in Management
- Bachelor's or Master's degree in Business Administration, Accounting, Finance, Management, or any related discipline from a recognized institution
- 1 to 2 years
- Age 25 to 32 years
- Minimum 1-2 years of relevant experience in Hospital billing, accounts, or customer care services
- Knowledge of hospital billing software or ERP systems (preferred).
- Strong attention to detail and accuracy in data entry.
- Ability to maintain a professional and empathetic attitude with patients under stressful situations.
- Flexibility to work in shifts, including weekends or holidays, if required.
- Excellent communication and interpersonal skills
- Strong knowledge of billing procedures and payment systems
- Customer service orientation with problem-solving ability
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to multitask and work under pressure
- Accuracy in handling financial data and patient records
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