Responsibilities & Context:Job Summary :The Officer / Executive - Customer Care at Bangladesh Specialized Hospital serves as the first point of contact for patients and visitors, acting as a key representative of the hospital's commitment to quality service. This role is crucial for ensuring seamless coordination between patients, consultants, and internal departments-from appointment scheduling to post-consultation support. The Officer fosters a welcoming environment, assists with patient navigation, provides accurate information, and helps ensure efficient service delivery while maintaining hospital protocols and patient confidentiality.Key Duties & Responsibilities1. Patient CoordinationGreet patients and guests with professionalism and courtesy.Manage appointments (both pre-booked and walk-ins) and guide patients through the consultation process after payment completion.Keep consultants informed about patient arrivals and status updates.2. Pre-Consultation AssistanceGuide patients on pre-consultation steps, including investigations, medications, and follow-up visits.Provide up-to-date information on consultant schedules, visiting hours, tariffs, and procedural requirements.3. Appointment & Reporting ManagementSchedule, reschedule, or cancel appointments using the centralized hospital management system.Assist patients in collecting medical reports and arranging follow-up consultations.4. Exceptional Case HandlingManage unexpected or urgent patient cases with empathy and efficiency.Coordinate with consultants to accommodate critical situations while maintaining service quality and patient dignity.5. Additional DutiesStay updated on hospital facilities, service offerings, and pricing changes.Perform other tasks or responsibilities as assigned by departmental leadership in alignment with operational needs.Education Requirements:MBA/Master's degree in any discipline.Additional Job Requirements:
Age At least 0 years
Age : 35 years(Maximum)Experience: Minimum 2 (for Officer) /3 (Executive) years of experience in customer service, preferably in hospitals, diagnostic centers, or clinical environments.Shift Flexibility: Must be willing to work in evening and night shifts as per hospital requirements.Technical Proficiency: Competent in using computers and hospital front desk software or appointment systems.Communication Skills: Strong interpersonal skills; ability to communicate effectively in both Bengali and English.Personal Attributes:Polite, patient, and professional demeanorTeam-oriented mindsetAbility to handle sensitive information with discretionService-focused attitude under pressureCompensation & Other Benefits:Provident fundLunch Facilities: Partially SubsidizeSalary Review: YearlyFestival Bonus: 2GratuityHealth BenefitEarn Leave Encashment &Profit IncentiveCompany Information:BSH has all the characteristics of a world-class hospital with wide range of services and specialists, equipments and technology, ambience and service quality. The hospital is a showcase of synergy of medical technology and advances in ICT Division through paperless medical records. The skilled nurses, technologists and administrators of Bangladesh Specialized Hospital, aided by state-of-the-art equipments, provide a congenial infrastructure for the medical professionals in providing healthcare of international standards.
