Customer Care Executive

Noorhan Global Limited

  • Dhaka
  • Tk. 15,000-18,000 per month
  • Permanent
  • Full-time
  • 16 days ago
Responsibilities & Context:Develop a deep understanding of our products and services to provide comprehensive support and guidance to customers.Respond to customer inquiries instantly via multiple communication channels (phone, email etc.) or in person. Visit customer projects if needed.Provide product details information, assistance, and solutions to address customer needs and concerns.Follow up on payments with account and make sure the order is processed as per company internal policy or order management.Coordinate with warehouses/factory and/ or mills and make sure the timely delivery. Keep Following up with all the departments and update the customers till the products are installed at project or site.Build and maintain positive relationships with customers by demonstrating empathy, patience, and understanding.Assist clients in selecting products and services according to their needs and preferences.Contact potential customers and secure confirmed orders.Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using Excell or other designated systems.Collaborate with internal teams, including sales, marketing, technicians to address customer issues effectively. Share ideas and suggestions with the team to enhance efficiency, productivity, and customer satisfaction.Keep updated on product features, updates, trends and changes to deliver accurate information to customers.Consistently work to achieve company sales targets.Education Requirements:
  • Bachelor/Honors
Experience:
  • 1 to 4 years
  • The applicants should have experience in the following business area(s): Architecture Firm, Real Estate, Interior Design
  • Freshers are also encouraged to apply.
Additional Job Requirements:
  • Age 22 to 30 years
  • Only Female
Must Have Proven experience in customer service, sales & Marketing in Home improvement products or a related role.Must have a good command on computer operations (Specially MS Office-Word, Excell, Power Point & Networking)Willing to visit customers, vendors, stakeholders' office, projects or sites.Excellent communication skills (English), both verbal and written.Strong interpersonal skills, ability and willingness to build rapport with customers.Problem-solving abilities and a customer-focused mindset.Compensation & Other Benefits:
  • T/A,Mobile bill,Performance bonus
  • Salary Review: Yearly
  • Festival Bonus: 2
Company Information:Noorhan Global Limited- brings together an integrated approach and specialized knowledge for modern aluminum and glass work in interior solutions. We provide the most aesthetic solution for building interior & Exterior.

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