Executive, Call Center

Global Brand Pvt. Ltd.

Dhaka
Permanent
Full-time

16 days ago

Responsibilities & Context:Attend inbound/outbound calls to the prospective customers pertaining to the Client`s business.Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.Identify customer needs, clarify information and provide solutions.Perform every call actively to solve client`s problem.Refer unresolved customer grievances to designated persons for further investigation.Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.Report time to time to the team leader for complicated issues.Education Requirements:

Bachelor of Business Administration (BBA)

Experience:

1 to 2 years
The applicants should have experience in the following business area(s): IT Enabled Service, Computer Hardware/Network Companies

Additional Job Requirements:

Age 21 to 30 years

Skills & Expertise:Call Support,Customer Support/ Client Service,Excellent communication skill,Problem solving and decision making,Situation based decisionmakingCompensation & Other Benefits:

Mobile bill,Provident fund,Profit share,Insurance
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2

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