Sr. Officer/Executive- Service

Panna Group

  • Bangladesh
  • Permanent
  • Full-time
  • 15 days ago
Responsibilities & Context:Technical team management as a Branch service in charge.Ensuring customer service & satisfaction.Making software BSR, ISR, Good/Reject Bty Challan, Replace Challan, IF Challan, and maintain all claim & Service battery stock report.Brief/discuss the benefit of regular battery testing, our product quality, service quality, replacement policy among customer & dealers.Installation, Testing & repairing of automotive, Electrical vehicle, solar, industrial 2Volt battery & IPS.Caring & support to all office attend customers.Scrap battery collection & installation to corporate client.Planning daily, weekly, monthly, service schedule, service campaign.Phone call attend to sales team, service team, dealers, retailers and customers.Maintain IPS and IPS battery regular service as per IPS service contract.After the IPS repair, challan /Bill making & send it to all the service centers and customers through courier.Replace challan, good battery challan, return battery challan making & I.F battery challan insure delivery.Special case report (Out of Policy, Upper Price, and Software Correction Issues) placed to proper channel.Requisition send for Electrolyte, DM water & receiving from factory Activities report submit. Etc.Ensuring proper uses and maintenance all testing tools & Equipment's.Tracking of technicians with regular monitoring for service reportsAny others tasks assigned by management.Education Requirements:B.Sc/M.Sc degree in Electrical & Electronic Engineering.Experience:
  • 4 to 7 years
  • The applicants should have experience in the following business area(s): Battery, Storage cell
Additional Job Requirements:
  • Age At least 25 years
Experience in EV & Automotive Battery, Industrial (2 volt), BTS, IPS installation, pre and after sales service, trouble find out and solution, direct customer and dealers/ product's service management etc.They should be well mannered, pleasant, professional and good problem solvers as well, Should be self-directed.Customer Complaint Management, Lead time Monitoring, Customer Feedback System data analysis with action plan for improvement.Skills & Expertise:Customer Service,Customer Support/ Client ServiceCompensation & Other Benefits:
  • Mobile bill,Provident fund
  • Festival Bonus: 2
Others as per company policy.

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