Responsibilities & Context:Provide day-to-day technical support for desktops, laptops (Windows & macOS), mobile devices (iOS & Android), printers, scanners, and other peripheral equipment.Install, configure, and maintain operating systems (Windows, macOS, iOS, Android), software applications, and IT hardware.Diagnose and resolve hardware-related issues for desktops, laptops, iMacs, MacBooks, printers, scanners, and other IT equipment.Repair or replace defective components such as RAM, SSD/HDD, power supplies, motherboards, batteries, and cooling systems.Maintain and update IT asset inventory, equipment lists, and billing/maintenance records.Troubleshoot and resolve LAN/WAN, Wi-Fi, and internet connectivity issues across Windows, macOS, and mobile platforms.Provide end-user support for MS Office, Outlook 365, Google Workspace, Active Directory, email configuration (IMAP/POP), and other enterprise applications.Manage and monitor backup solutions for laptops, desktops, servers, and Apple devices to prevent data loss and ensure effective recovery.Perform routine system updates, preventive maintenance, and data backups across IT infrastructure in both Windows and Apple environments.Administer and support IP-based systems, including CCTV, IP telephony, and door access control systems.Set up, configure, and troubleshoot video conferencing solutions, including cameras, audio systems, and network-related settings.Education Requirements:Minimum Bachelor of Science (B.Sc) in Computer Science Engineering from reputed institutions.Experience:
2 to 6 years
Additional Job Requirements:Device Support: Expertise in managing Windows PCs, MacBooks, iMacs, iPhones, iPads, and Android devices.Networking & Security: Configuration and maintenance of Mikrotik, Cisco devices, and Firewalls; strong understanding of networking protocols, routing, and tunneling.System Administration: Installation, troubleshooting, and optimization of Windows, macOS, and iOS environments.Email & Collaboration: Proficient in Outlook 365, Google Workspace, IMAP, POP, and corporate email setups.Cybersecurity: Knowledge of cybersecurity best practices, data protection, and IT security standards.IT Infrastructure: Hands-on experience with CCTV (DVR/NVR), access control devices, IP phones, and Apple-based security integrations.Performance Optimization: Skilled in bandwidth monitoring, load balancing, and network performance tuning.Video Conferencing: Expertise in setting up and managing Zoom, Google Meet, Microsoft Teams, and Apple FaceTime integrations.Compensation & Other Benefits:
Mobile bill
Lunch Facilities: Partially Subsidize
Festival Bonus: 2
Welfare Fund.Market competitive salary.Annual Performance Evaluation.Access to full-time medical consultation.Employee centric policies.Safe and Inclusive Work Environment.Company Information:East Coast Group (ECG) is one of the fastest growing business conglomerates in Bangladesh. Having more than 30 years of experience in diversified business interests including Trading, Power Generation, Downstream Petroleum, Shipping, Renewable Energy, Plastics & Ceramics Manufacturing, Real Estate, Wood Treatment, Corporate Finance, Banking, Insurance, Tea Production, Logistics and Distribution.
