Officer, Information Services Department

Crystal International Group

  • Gazipur, Dhaka
  • Permanent
  • Full-time
  • 5 days ago
Responsibilities & Context:Hardware & IT Infrastructure SupportProvide day-to-day technical support for desktops, laptops, printers, scanners, and other IT hardware.Perform installation, configuration, and troubleshooting of hardware devices.Maintain an inventory of IT assets and ensure proper tagging, usage, and lifecycle management.Network & System SupportAssist in maintaining LAN/WAN connectivity and ensure uninterrupted internet and network access.Support users with email configuration, VPN, and system access issues.Monitor and escalate network/server downtime to senior IT/ISD team.User Support & TroubleshootingRespond to user requests, incidents, and service tickets in a timely manner.Provide first-level support for software/hardware-related issues.Educate users on safe IT practices and provide guidance for efficient use of hardware systems.Maintenance & UpgradesPerform routine preventive maintenance on IT equipment.Assist in upgrading or replacing faulty hardware components.Ensure timely OS updates, antivirus installations, and patch management.Compliance & DocumentationEnsure IT policies and data security protocols are followed at all times.Document support activities, issue resolutions, and hardware movement records.Support IT audits by preparing required hardware-related reports.Collaboration & SupportWork closely with the ISD/IT team to ensure smooth business operations.Support implementation of new IT systems and hardware rollouts.Escalate critical issues to senior IT officers and vendors when necessary.Education Requirements:
  • Diploma in Computer
Experience:
  • 3 to 5 years
  • The applicants should have experience in the following business area(s): Multinational Companies, Garments, Textile
Skills & Expertise:IT Support Service

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