Chief Operating Officer (COO)

Gulshan, Dhaka
Permanent
Full-time

12 days ago

Responsibilities & Context:About Cityscape LifestyleCityscape Lifestyle Limited is an exclusive 18-story private members' lifestyle club designed to deliver unmatched experiences in fine dining, premium beverages, wellness, luxury suites, members' lounges, and cultural engagement.Our mission is to become Bangladesh's premier lifestyle destination, offering members and guests world-class service, innovative experiences, and a sense of belonging in an environment of prestige and privacy. Our vision is to set the benchmark for hospitality, membership excellence, and premium service quality in South Asia.Position Overview * The Chief Operating Officer (COO) will be the strategic and operational leader, responsible for ensuring *Cityscape Lifestyle Limited achieves, it mission and vision.

Reporting directly to the Managing Director, the COO will oversee ***membership growth, branding, and operational excellence across all verticals:

Membership Programs & Branding - driving sales of Privilege, Avenue Elite, Magna, Century, Corporate, and Foreign memberships.
Hospitality & F\&B - ensuring the *Cave Bar, Presidential Lounge, fine-dining, sports lounge, and other outlets* are the number one choice in Bangladesh.
Wellness & Lifestyle - positioning the Gym, Spa, Nirvana Wellness, and Sports Lounge as industry benchmarks. Luxury Living* - delivering world-class service in premium suites, members' lounges, and curated experiences.
The COO must combine strong strategic vision, commercial acumen, operational discipline, and inspirational leadership to elevate Cityscape Lifestyle Limited as the first choice for premium members.

Key Responsibilities1. Strategic Leadership

Drive alignment of all operations with Cityscape's mission of premium lifestyle excellence.
Develop and execute strategies to achieve 10,000+ memberships within target timelines.
Ensure a consistent brand identity across all floors, outlets, and services.
Collaborate with the MD on investment strategies, partnerships, and expansion opportunities.

2. Membership Growth & Branding

Lead membership sales campaigns across multiple tiers (Avenue Elite, Magna, Century, Corporate, Foreign).
Ensure branding consistency in all marketing, events, and member experiences.
Forge strong networks with embassies, corporations, entrepreneurs, and expatriate communities to expand member base.
Implement CRM and loyalty systems to track and grow member engagement.

3. Operational Excellence (F\&B, Wellness, Suites, Lounges)

Oversee day-to-day operations of all F\&B outlets (bars, lounges, restaurants) ensuring world-class service and profitability.
Implement SOPs and KPIs across Gym, Spa, Nirvana Wellness, and Corporate Lounges.
Supervise design and service standards of premium suites and hospitality floors.
Benchmark all services against leading global luxury clubs.

4. Financial & Commercial Accountability

Drive P\&L ownership of all operational departments.
Monitor ROI from memberships, F\&B, events, and wellness services.
Ensure strict compliance with budgets, cost controls, and revenue targets.
Lead negotiations with vendors, suppliers, and partners.

5. Team Leadership & Culture

Build and manage a high-performance team of department heads across F\&B, Membership, Marketing, Wellness, and Suites.
Foster a culture of innovation, excellence, and ownership.
Ensure staff training and development aligned with global hospitality standards.
Promote the brand ethos of honesty, proactivity, and premium service delivery.

Education Requirements:

Master of Professional Marketing (MPM)
Bachelor of Business Administration (BBA)
Executive Master of Business Administration (EMBA)

Experience:

At least 12 years
The applicants should have experience in the following business area(s): Food (Packaged)/Beverage, Direct Selling/Marketing Service Company, Real Estate, Group of Companies, Developer

Additional Job Requirements:

Age At least 35 years

Minimum 12-15 years in senior leadership roles within luxury hospitality, F\&B, lifestyle clubs, or premium hotel chains.Proven track record in membership sales and branding.Strong financial management skills with P\&L responsibility.Expertise in F\&B operations, wellness management, and luxury hospitality services.Deep understanding of Bangladeshi and international premium markets.Excellent leadership, negotiation, and interpersonal communication skills.Skills & Expertise:Business Development,Hotel and Hospitality Management,Management,Operation & Maintenance,Public Speaking and Presentation,Sales & Marketing,Strong interpersonal skills,Strong leadership and team management skillCompensation & Other Benefits:

Mobile bill,Profit share,Provident fund,Performance bonus

Key Performance Indicators (KPIs)Membership growth (quarterly and annual targets).F\&B revenue and guest satisfaction scores.Wellness and premium suite occupancy/utilization.Branding visibility and market leadership position.Operational efficiency and cost controls.Employee performance, retention, and innovation initiatives.Company Information:Cityscape Global: Cityscape Lifestyle, a premier 18-story private members building located in the heart of Gulshan Avenue, Dhaka, offers an exclusive and unparalleled lifestyle experience. Our members enjoy access to world-class facilities and services, from fine dining to fitness, all within a sophisticated and prestigious environment. At Cityscape Lifestyle, you'll discover unique themed zones, exclusive member lounges, and luxurious suites designed to provide an escape from the hustle and bustle of the city. Our offerings include boutique coffee shops, rooftop bars, gyms, spas, and corporate lounges, each catering to the discerning tastes of our members. We also share stories of our members` experiences and offer insights into the latest luxury lifestyle trends through exclusive interviews with our expert staff. Cityscape Lifestyle is where luxury, innovation, and community blend seamlessly to create a unique and exceptional club experience

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