Assistant Manager / Deputy Manager - Credit Realization & Customer Service (CR & CS)

Fujisan Properties Ltd.

  • Dhaka
  • Tk. 38,000-50,000 per month
  • Permanent
  • Full-time
  • 1 hour ago
Responsibilities & Context:Client Follow-up:
  • Maintain regular communication with clients (calls/SMS/letters/visits) regarding due installments and project updates.
  • Send monthly demand letters or payment reminders.
  • Keep an up-to-date follow-up tracker with status remarks and action items.
Payment Monitoring:
  • Track due, current, and overdue payments through internal systems.
  • Reconcile client ledger with Accounts Department.
  • Identify chronic defaulters and recommend necessary actions.
Installment Planning & Documentation:
  • Prepare, review, and update client installment schedules.
  • Provide detailed explanation of payment plans, terms & conditions
  • Issue official receipts, acknowledgments, NOCs and other financial documents.
Reporting:
  • Generate daily, weekly and monthly reports on collection status.
  • Present key account summaries and problematic cases to management.
  • Ensure accurate data entry and updates in CRM and payment tracking systems.
Client Communication & Support:
  • Act as a point of contact for client queries regarding payments, documentation, handover schedules and property status.
  • Provide updates on project progress, handover timelines and legal formalities.
  • Resolve client complaints or redirect them to appropriate departments.
  • Ensure a positive client experience through timely, respectful and solution-oriented communication.
Legal Coordination:
  • Coordinate with the Legal Department for handling critical default or dispute cases.
  • Assist in preparing and issuing legal notices or recovery letters as required.
Internal Coordination:
  • Collaborate with Sales, CRM, Legal and Finance departments to ensure smooth end-to-end client service.
  • Support team in planning cash flow forecasts based on collection projections.
Policy Compliance:
  • Follow the company's policies on credit, collection and customer service.
  • Maintain professionalism, client confidentiality and corporate standards in all interactions.
Education Requirements:
  • Bachelor/Honors
  • Masters
Experience:
  • At least 5 years
  • The applicants should have experience in the following business area(s): Public Relation Companies, Real Estate, Developer, Real Estate Startup, Land Management
Additional Job Requirements:
  • Age 25 to 45 years
  • Credit Realization & Customer Service
  • Credit & Collections
  • Monitoring & Realization
Skills & Expertise:Credit Collection,Credit Collection Department,Customer Relationship Management,Customer Service,Customer SupportCompensation & Other Benefits:
  • Mobile bill
  • Salary Review: Yearly
  • Festival Bonus: 2
Competitive Monthly SalaryIncentive Package as per company policyWeekly Holyday Sunday onlyCompany Information:Fujisan Properties Ltd. is a trusted Japanese-Bangladeshi joint venture company offering exclusive plots in rapidly developing areas.

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