IT Support Engineer

Outsource Experts Ltd.

Uttara, Dhaka
Permanent
Full-time

10 days ago

Responsibilities & Context:About the Role:We are seeking a highly motivated IT Support Engineer to join our team. This role requires a proactive professional who can collaborate across departments and subcontractors to ensure smooth IT operations, resolve technical issues, and enforce security compliance. The ideal candidate will be equally comfortable troubleshooting hands-on problems, documenting processes, and conducting IT security audits of subcontractors to maintain strong data protection and compliance standards.Job Responsibilities:Provide first- and second-level technical support for hardware, software, and networks.Collaborate with developers, system administrators, product managers, and subcontractors.Support and optimize core business applications and specialized tools.Manage user onboarding/offboarding, access controls, and IT documentation.Monitor systems, perform preventive maintenance, and resolve incidents efficiently.Conduct IT security audits of subcontractors, prepare reports, and ensure corrective actions.Deliver user training on IT tools, best practices, and security awareness.Drive continuous improvement by analyzing recurring issues and recommending solutions.Provide emergency IT support outside of standard working hours when necessary, ensuring uninterrupted operations 24/7/365.Education Requirements:

Bachelor of Science (BSc) in Computer Science & Engineering

Information Technology, or related field. (Professional Certification/ Training)CompTIA Security+ (Professional Certification/ Training)Cisco (Professional Certification/ Training)CCNA (Professional Certification/ Training)Microsoft Certified (Azure/M365) (Professional Certification/ Training)ITIL Foundation (Professional Certification/ Training)MikroTik Certified (MTCNA or higher) (Professional Certification/ Training)Experience:

5 to 7 years
The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Business-to-Business (B2B) Software and Services Startup

Additional Job Requirements:

Age 28 to 35 years
Only Male

5-7 years of experience in IT support or system administration.
Strong knowledge of Windows, macOS, Linux, and common business applications.
Proficiency in networking (LAN/WAN, VPN, firewalls, DNS, DHCP).
Familiarity with cloud services (Microsoft 365, Google Workspace, AWS, Azure).
Hands-on experience with IT security best practices, compliance audits, and incident management.
Excellent communication and problem-solving skills with the ability to perform under pressure.
Availability to provide support 24/7/365 in case of emergencies.

Skills & Expertise:Analytical Skill,Collaboration and Teamwork,Documentation and Reporting,Learning Attitude,process management,Strong customer service skill,Technical knowledgeCompensation & Other Benefits:Mobile bill, Tour allowance, Weekly 2 holidaysYearly Salary ReviewYearly Festival Bonus: 2An attractive salary package according to job gradeEntertainment allowanceDynamic Work Environment - Collaborate across teams and subcontractors while working with a wide range of modern technologies.Impactful Role - Play a key part in strengthening IT security, compliance, and business continuity.Growth & Recognition - Competitive salary, benefits, and recognition for your contributions.Learning & Development - Ongoing training, certification support, and opportunities to sharpen your technical expertise.Career Progression - Exposure to cross-functional projects that open pathways for advancement.Company Information:Outsource Experts Ltd (OEL) is a prominent offshore outsourcing company in Bangladesh. OEL goes for 24/7 online image editing services all over the world. There are three offices of this company, Nottingham in the United Kingdom, Dhaka, and Gaibandha in Bangladesh, affording more than 300 full-time employees.

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