Client Care Specialist

BrightBench Technologies INC

Dhaka
Permanent
Full-time

3 days ago

Responsibilities & Context:Title: Client Care SpecialistRole: To monitor all ongoing active files after dispatch. This role ensures progress is tracked, clients are updated in a timely manner, and files move efficiently toward affidavit preparation. The officer coordinates with the Dispatch and Affidavits departments and maintains communication with Process Servers to address reattempts, redispatch needs, or successful service updates.Responsibilities:

Serve as the main liaison between clients and internal teams, ensuring clear, prompt, and professional communication.
Respond to client inquiries regarding file status, service instructions, and general support.
Relay client concerns, updates, and feedback to the appropriate department (e.g., Dispatch, Affidavits).
Track client-specific instructions and ensure they are implemented throughout the service cycle.
Provide proactive updates to clients on file progress and important milestones (e.g., dispatched, attempted, served).
Ensure all client communication is logged accurately in the Pipedrive.
Identify and escalate urgent issues or client dissatisfaction to management when needed.
Assist in building client trust and satisfaction by providing timely resolutions and consistent follow-through by assisting the Scrubbing Team move the file along.
Maintain a strong understanding of the company's services, workflows, and the Rules of Service to effectively assist clients.

Education Requirements:

Bachelor/Honors

Experience:

At most 4 years
The applicants should have experience in the following business area(s): Audit Firms /Tax Consultant, Law Firm, Call Center, Third Party Auditor (Quality, Health, Environment, Compliance

Additional Job Requirements:

Age 20 to 50 years

Excellent verbal and written communication skills.Strong client service orientation and ability to manage client interactions professionally.Detail-oriented with strong follow-through and organizational abilities.Familiarity with CRMs (e.g., Pipedrive) and ability to document interactions accurately.Able to coordinate across departments and relay information effectively.Knowledge of legal service workflows and Rules of Service is an asset.Calm under pressure, solution-oriented, and responsive to urgent concerns.Able to prioritize tasks and manage time efficiently in a fast-paced environment.Skills & Expertise:Must be fluent in written and verbal English,Must possess good interpersonal skillsCompany Information:BrightBench Technologies Inc. is a global technology solutions provider specializing in outsourcing top-tier IT, software development talent and many other resources from Bangladesh. With a mission to bridge the gap between high-quality technical expertise and global business.

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