Manager, Customer Service & Center Operation

Bangla Plus One Limited

  • Chittagong
  • Permanent
  • Full-time
  • 23 days ago
Responsibilities & Context:Conduct Pre-Production, In-Line, and 100% Pcs-to-Pcs Final Inspections (FRI) for apparel, textile, or related goods.Prepare detailed inspection reports in English/Japanese format.Verify product quality against buyer specifications, measurements, and AQL standards.Ensure compliance with Japanese and international quality standards.Communicate findings with suppliers and the head office.Oversee day-to-day operations of garment inspection and quality control processes.Manage and coordinate inspection schedules to ensure on-time delivery.Supervise and guide a team of inspectors and quality checkers across multiple sites or factories.Ensure that inspection standards align with buyer requirements.Monitor productivity and reporting accuracy from inspection teams.Review and approve inspection reports before submission to clients.Liaise with factories, merchandisers, and buyers regarding inspection status and outcomes.Maintain documentation and records for compliance and audits.Conduct training and development for new inspectors and production QC staff.Identify and resolve any issues affecting inspection quality or efficiency.Lead & Supervise QA and QC TeamMaking sure that products are manufactured to company standard acceptance.Liaising with process term to implement procedure and improvementsDirected QC activities to ensure maximum quality as per requirementSupervise & guide teams to establish quality standards as per requirementEnsure that quality standards are met by all departments by explaining the importance of maintaining the quality standards.Education Requirements:
  • Bachelor of Science (BSc) in Textile Engineering
Bachelor's degree in Textile Engineering, Industrial Engineering, or a related field.Additional training in Quality Management will be an advantage.Experience:
  • 7 to 12 years
  • The applicants should have experience in the following business area(s): Garments, Textile
Additional Job Requirements:
  • Age 35 to 50 years
  • Only Male
  • Excellent leadership and team management skills.
  • Strong communication (Bangla & English) and reporting abilities.
  • Good knowledge of garment construction, fabrics, and defects classification.
  • Proficient in MS Excel, Word, and inspection software/tools.
  • Ability to travel to factory locations as needed.
Skills & Expertise:Project Management,QC (Quality Control) of Customer Service,Quality Control Management,Time ManagmentCompensation & Other Benefits:
  • T/A,Mobile bill,Tour allowance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
Other benefits as per company policy

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