Head of Sales (Retail & Online)

LUDAS

Dhaka
Permanent
Full-time

24 days ago

Responsibilities & Context:The Sales Head will oversee all retail and online sales operations for LUDAS, ensuring synergy between physical stores, e-commerce platforms and customer service. This role is key to driving revenue growth, building high performance sales teams, and delivering exceptional customer experiences-both in-store and online.Key Responsibilities:Sales Strategy & Channel PlanningDesign and execute channel-wise sales strategies for both retail and online.Lead promotional campaigns, seasonal discount planning, and revenue forecasting.Ensure targets are aligned with business goals and inventory capabilities.Retail Sales ManagementOversee day-to-day operations of all LUDAS outlets.Maintain visual merchandising standards and in-store conversion rates.Coordinate with the production and warehouse teams to ensure consistent product flow.Online Sales & E-CommerceManage LUDAS's e-commerce website and social commerce performance.Ensure product listings, pricing, and creative visuals are optimized for sales.Oversee online customer service, order fulfillment, and delivery tracking.Sales Team LeadershipLand train both in-store sales staff and online support personnel.Set clear sales targets and incentives to boost team motivation and performance.Conduct regular evaluations and coaching to ensure team development.Customer Insights & ExperienceMonitor customer interactions, complaints, and feedback across all platforms.Analyze buying behavior to refine marketing and product strategies.Enhance loyalty and retention through customer-centric solutions.Reporting & Cross-Functional CoordinationPrepare weekly and monthly sales reports by channel.Collaborate with marketing, inventory, and logistics teams for smooth operations.Education Requirements:

Bachelor/Honors
Master of Business Studies (MBS) in Marketing

Experience:

At least 10 years
The applicants should have experience in the following business area(s): Direct Selling/Marketing Service Company

Additional Job Requirements:

Age At least 40 years

Compensation & Other Benefits:

Mobile bill,Insurance,Profit share,Provident fund
Salary Review: Yearly
Festival Bonus: 2

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