Call Center Executive

• Make outbound calls to potential and existing customers to promote and sell sunglasses & optical frames.
• Provide detailed product information, features, and benefits to customers.
• Handle inbound calls, answer queries, and assist customers with purchase decisions.
• Maintain a positive and professional relationship with customers to ensure repeat sales.
• Achieve daily, weekly, and monthly sales targets set by the company.
• Record and update customer information and sales data accurately in the system.
• Follow up with interested customers and close sales deals effectively.
• Work closely with the sales and marketing team to maximize customer reach.
• Ensure high-quality customer service and satisfaction during all interactions.
• Handle complaints and provide quick, effective solutions.

• Bachelor/Honors

• Age 20 to 35 years

• Strong communication skills in Bangla (English will be an added advantage).
• Ability to convince and handle different types of customers over the phone.
• Good listening and problem-solving skills.
• Basic knowledge of sales and customer service techniques.
• Ability to work under pressure and meet sales targets.
• Patience, polite attitude, and positive mindset.
• Computer literacy (MS Office, typing, and basic data entry).
• Teamwork and time management skills.
• Previous experience in telemarketing / call center / sales will be preferred.
• Willingness to learn about sunglasses & optical products.

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