Order Process & Fulfillment Executive

Trekmad

  • Uttara, Dhaka
  • Tk. 12,000-15,000 per month
  • Permanent
  • Full-time
  • 1 day ago
Responsibilities & Context:We're looking for a detail-oriented and highly motivated Order Process & Fulfillment Executive to join our growing e-commerce company, TREKMAD. In this role, you'll be responsible for ensuring smooth order flow-from processing customer purchases to coordinating fulfillment and delivery. Your work will directly impact customer satisfaction by making sure every order is handled accurately, efficiently, and on time.Note: This role requires close coordination with warehouse, courier partners, and customer service teams, as well as occasional after-hours monitoring during peak order periods.Key ResponsibilitiesProcess online orders accurately across e-commerce platforms.Prepare invoices, packing lists, and order documentation.Track shipments, manage returns, and resolve delivery issues.Verify order details, payment status (COD/prepaid), and stock availability.Communicate with customers about order confirmation, shipping updates, or stock issues.Handle exceptions (returns, failed COD, delays).Track shipments, resolve delivery exceptions, and update customers accordingly.Coordinate with warehouse/fulfillment team for timely order picking, packing, and dispatch.Maintain daily return entry to the inventory with proper documentation.Monitor and manage last-mile delivery partners for on-time delivery.Make sure returns/exchanges are processed smoothly in line with company policy.Ensure fulfillment KPIs (order accuracy, on-time delivery) are achieved.Education Requirements:
  • HSC
  • Diploma
  • Bachelor/Honors
Experience:
  • 1 to 3 years
  • The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup
Additional Job Requirements:
  • Age 22 to 28 years
  • Only Male
Skills & Expertise:Computer skill,Google Sheets,Internet browsing & online work ability.,MS Office,ShopifyCompensation & Other Benefits:
  • Performance bonus
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
Company Information:TREKMAD is an e-commerce retail platform offering a curated selection of products across various categories. We prioritize customer satisfaction through intuitive design, competitive pricing, and personalized recommendations. Our mission is to revolutionize online shopping by providing a seamless experience with top-quality products, personalized service, and unbeatable prices.

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