Call Center Team Leader

MY Outsourcing Ltd.

Dhaka
Tk. 13,000-16,000 per month
Permanent
Full-time

15 days ago

Responsibilities & Context:Maintain the designated teams Train up and qc the teams Regular reporting for the processPrepare roaster plan for the agents Call analysis and plan for process bettermentProcess upgradation planning Meeting the target KPIMaintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepareDaily and monthly attendance of the team agentsEducation Requirements:

Bachelor of Business Administration (BBA)

Experience:

1 to 3 years
The applicants should have experience in the following business area(s): Call Center

Additional Job Requirements:

Age 22 to 35 years

Experience in telecommunication and bank call center is preferable
Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
Good grab in excel is mandatory
Excellent communication skill and demonstrate good listening skills
Self motivated and willing to work for longer period and any time in the day
Confident to take challenge and fulfill KPI.
Flexibility to work till late and over night shifting minimum 3 days a week
Must have good communication skill in Bangla and English with proper accent
Good computer skill is required with good typing skill
Good reading and writing skill in both Bangla and English
Applicants have to be smart, energetic and good communication skill
Must be smart enough to handle any difficult situation that may rise during maintaining a team
Excellent Communication skill with customers
Sense of responsibility and Achieve the targets
Analytic skill and working ability for team development
Quality assure of the team regarding their daily task and call
Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
Good command in Microsoft office and CRM software specially excel for daily reporting
Developed competencies required for service oriented and result focus.

Skills & Expertise:Call Center,CRM Software,Excel Reporting,Team Leading,Telecommunication ServiceCompensation & Other Benefits:Free Training will be provided to the eligible candidates Others as per company policyCompany Information:We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively.

Bdjobs

Apply Now