Officer - Front & Floor Management

• Greet clients warmly upon arrival and assist with appointment scheduling.
• Manage phone calls, emails, and inquiries with professionalism and courtesy.
• Provide detailed information about services, packages, and promotions to clients.

• Handle client billing, generate service receipts, and ensure accurate cash collection.
• Maintain records of daily transactions, including sales and service payments.
• Process payments through various channels, including cash, cards, and digital platforms like Bkash and Nagad.
• Prepare and update VAT entries, ensuring compliance with accounts depertment.

• Oversee the smooth operation of the service floor to ensure all client services are delivered efficiently.
• Coordinate with Service Providers (S/P) to manage client flow, minimize wait times, and enhance service quality.
• Ensure that the service area, tools, and equipment are clean, organized, and ready for client appointments.
• Monitor service standards, ensuring that all S/Ps are adhering to company protocols and maintaining a high level of client care.
• Address any client concerns or special requests promptly and professionally.

• Provide guidance and support to Service Providers, ensuring they are fully prepared for their scheduled appointments.
• Ensure S/Ps are following dress code, hygiene standards, and using proper protective gear (masks, aprons, etc.).
• Monitor S/Ps' service timings, productivity, and adherence to schedules.
• Conduct regular check-ins with S/Ps to address any challenges, improve performance, and boost morale.
• Assist in training new staff on best practices, client engagement, and service protocols.

• Maintain client records, update membership forms, and handle discount cards.
• Assist in preparing daily, weekly, and monthly necessary reports.
• Coordinate with management for inventory and supply requisitions.
• Monitor office supplies and ensure smooth front office operations.

• Ensure the reception area is clean, organized, and welcoming.
• Support the team in meeting monthly sales targets and reporting requirements.
• Collaborate with other departments to ensure client satisfaction and service excellence.

• Bachelor/Honors
• Diploma

• 1 to 4 years
• The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa
• Freshers are also encouraged to apply.

• Age 25 to 35 years
• Only Female

• Prior experience in front office management or cash handling.
• Strong communication skills and a client-oriented approach.
• Working Knowledge in Microsoft Office (Excel, Word).
• Ability to multitask in a dynamic and fast-paced environment.
• High level of attention to detail, organization, and time management.
• Freshers also can apply.

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