Responsibilities & Context:Day & Night Shift Roster duty.Answer calls professionally & Respond to customer inquiries.Handle and resolve customer complaints and Follow up customer calls where necessary.Provide customers with product and service information using available resources.Process orders, forms and applications.Identify and escalate priority issues and Route calls to appropriate resource.Providing better quality service to the customer over phone call and online services.Ensure smooth business operation and maintaining compliance.Reporting & maintain proper MIS.Education Requirements:
Bachelor/Honors
Additional Job Requirements:
Age 24 to 30 years
Age 22 to 30 yearsExcellent language proficiency in English & Bangla.Basic Computer skills in Microsoft Office (Word /Excel/ PowerPoint/ Outlook).Good communication Skill.Team Player.Skills & Expertise:Call Center,Customer ServiceCompensation & Other Benefits:Mobile bill,Performance bonus,Provident fund,Weekly 2 holidays,Insurance,GratuityFestival Bonus: 2As per Bank rules & regulationsCompany Information:413 Nayanagar, Dhali Bari Kacha Bazar, Coca Cola Road, Vatara, Gulshan, Dhaka-1212.
