Asst. Executive - International Call Centre/ Customer Service Representative (Roster Basis Duty)

Gulshan, Dhaka
Permanent
Full-time

15 days ago

Responsibilities & Context:Responsibilities:Manage large amounts of inbound and outbound international calls promptly.Follow communication “scripts” when handling different topics.Identify customers' needs, clarify information, research every issue and provide solutions.Build sustainable relationships and engage customers by taking the extra mile.Willing to work on roster basis.Education Requirements:Graduation/ Post graduation degree in any discipline from any reputed public or private university. Graduates with CGPA 3.50 and above will be given preference.Experience:

1 to 2 years
The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center

Additional Job Requirements:

Age 22 to 27 years

Previous working experience in a customer support role.Strong phone & verbal communication skills along with active listening skills.Instant decision-making ability.Familiarity with CRM systems and practices.Customer focus and adaptability to different personality types.Ability to multi task, set priorities and manage time effectively.Skills & Expertise:Excellent communication skill,Flexibility and Adaptability,Multi tasking ability,prioritising work,Situation based decisionmaking,Time ManagementCompensation & Other Benefits:

Provident fund,Weekly 2 holidays,Insurance,Gratuity,Over time allowance
Salary Review: Yearly
Festival Bonus: 2

Weekend - Saturday & Sunday

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