Executive / Sr. Executive - Customer Service & Documentation

Iport Logistics Ltd.

  • Dhaka
  • Permanent
  • Full-time
  • 2 hours ago
Responsibilities & Context:Iport Logistics Limited, a concern of Impress Group, plans to recruit the bright and dynamic personnel.Job Description / ResponsibilitiesDocumentation Management: Oversee all aspects of international sea and air freight documentation.Booking Processing: Receive and manage bookings from shippers and importers, ensuring timely arrangements that meet consignee requirements.Carrier Coordination: Handle booking processes with various carriers using online platforms for efficient operations.Document Preparation: Process and prepare essential shipping documents, including Shipping Orders, HBL, Shipment Advises, Debit Notes, and Credit Notes.B/L Submission: B/L process, submitting drafts to different carriers and ensuring accuracy before finalization.Regulatory Compliance: File necessary documentation, submit EGM/IGM based on shipment needs.Pre-Alert Notifications: Communicate pre-alerts to buyers and agents about upcoming shipments.Original BL Handling: Generate and surrender original B/L to shippers, ensuring all documentation is accurately processed.Tracking Monitoring: Keep track of container information and mother vessel connections, updating vendors on any changes as needed.Information Distribution: Provide shippers with necessary information, including scanned copies of original documents and tracking details.Client Communication: Maintain effective communication with consignees, customers, and vendors to facilitate smooth operations.Customer Support: Prioritize customer satisfaction by addressing inquiries through calls and emails, adhering to established guidelines.Record Keeping: Organize and maintain records in compliance with company procedures.Rate Negotiation: Negotiate shipping rates with carriers and keep the sales team updated.Additional Support: Perform other tasks as assigned by management to enhance overall operations.Education Requirements:
  • Masters
Master`s degree in any field.Experience:
  • 3 to 5 years
  • The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Freight forwarding
Additional Job Requirements:Professional Experience:A minimum of 3 to 5 years in the freight forwarding sector, with in-depth knowledge of sea freight customer service and documentation.Only candidates with directly relevant experience in the freight forwarding industry will be considered for an interview.Key Skills and AttributesAbility to identify and resolve issues promptly, demonstrating a sense of urgency and effective prioritization of tasks and resources.Proactive, trustworthy, self-motivated, and focused on career growth.Strong multitasking abilities along with exceptional communication, supervisory, and customer service skills.Proficient in computer applications.Excellent communication capabilities.Commitment to integrity, loyalty, and dedication.Compensation & Other Benefits:Compensation Package (Salary Range):Negotiable (Attractive packages will be offered to deserving candidates).Additional Benefits:As per company policy.Company Information:Iport Logistics Ltd. a concern of Impress Group.

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