Customer Service Executive, Corporate Business

Tejgaon, Dhaka
Permanent
Full-time

9 days ago

Responsibilities & Context:Job Purpose: Actively contribute as a team member to enhance the customer service experience for group clients. Take ownership of assigned group clients, streamline processes, and ensure prompt resolution of customer inquiries. Collaborate with cross-functional teams to uphold high service standards and maintain compliance with regulatory requirements.Key Roles and Responsibilities:A. Client Support:Manage the assigned client portfolio and provide team support when required.Set clear objectives and ensure tasks are completed efficiently and on time. Handle client complaints promptly, ensuring effective and satisfactory resolution.Handle client complaints promptly, ensuring effective and satisfactory resolution. Liaise with HR/Corporate representatives of client organizations to resolve queries on coverage, policy terms and employee benefits.Provide end-to-end servicing of group insurance policies, including onboarding, premium collection, endorsements, renewal negotiations, claims coordination, reinsurance, medical underwriting and database management, etc.Contribute ideas to improve service quality and client experience.Adhere to established service protocols to maintain consistency and compliance with industry standards.Maintain strong communication with clients, medical partners, and internal teams to address issues and manage expectations.Ensure all client service operations comply with regulatory requirements and company policies.Keep up-to-date knowledge of group life and medical insurance products to better support clients.B. Revenue generation:Take proactive measures to retain clients and secure the inflow of renewal premiums.Engage in negotiations with clients to promote up-selling and cross-selling of products.Education Requirements:

Bachelor/Honors

Experience:

2 to 5 years
The applicants should have experience in the following business area(s): Banks, Insurance, Telecommunication, Multinational Companies

Additional Job Requirements:

Age 24 to 35 years

Skills & Expertise:Customer Relationship Management,Effective Business Communication Skill,Negotiation Persuasion Skills,Reporting and documentation skill,Strong interpersonal skillsCompany Information:Shanta Life Insurance debuted in Bangladesh`s insurance sector following the issuance of its license by IDRA on November 7, 2023. With the promise of redefining Bangladesh`s insurance sector through innovation and a new spirit, Shanta Life aims to be the best in the industry. Our Vision is to be the most trusted insurance brand by protecting the uncertainties of life through simple solutions and delivering maximum value. Shanta Life aims to promote the desired quality of life through innovation, digitalization, and customer-centricity. In this unprecedented change of time, our commitment is empowering our customers to curate their own lives. As an organization, we differentiate ourselves from others in how we do business. Our ambitious vision drives our pursuit of assembling a team characterized by diversity, energy, and unparalleled intellect.

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