Customer Support Officer

TUUO Solutions Limited

  • Dhaka
  • Permanent
  • Full-time
  • 14 days ago
Responsibilities & Context:Job Location: From OFFICE (Night Shift Priority)Office Time: Roster BasisJob Purpose:We are seeking a skilled and proactive Customer Support Officer to join our Customer Support Department and maintain relationships with the clients by providing proper support to clients from the UK, USA, Canada, and Australia. If you think you are supportive, customer-centric, polite, wield excellent communication skills, and love to provide support, then you are the best fit for this position. To be successful in this role, you should be able to develop a long-term employment mentality and nurture relationships with potential clients and colleagues.Key Responsibilities:Deal with customer queries/complaints/requests via Chatbot and Email.Maintain logs.Understand customer needs and follow up with the production team.Ensure the success of the project.Statistical analysis and reporting.Upload and download customer projects.Foster long-term relationships with clients.Education Requirements:
  • Bachelor/Honors
Minimum Bachelor's degree from any recognized university.Experience:
  • At least 2 years
  • The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Artificial Intelligence (AI) Startup, Business-to-Business (B2B) Software and Services Startup
Additional Job Requirements:At least 2 years of experience in a relevant field.Freshers are also encouraged to apply if they can compensate for their lack of experience with confidence and enthusiasm.Computer literacy is a must.Proficiency in English is mandatory.Ability to consistently work in Night Shifts is mandatory for this position.Ability to manage multiple priorities and work independently as well as part of a team.Skills & Expertise:Customer Needs Assessmen,Customer Relationship Management,Customer Service,Data Logging,File managementCompensation & Other Benefits:Fully subsidized lunch/dinnerPerformance bonusOvertime allowanceAnnual salary review2 yearly festival bonusesWeekly 1 holiday.

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