Lead, Customer Experience

Dhaka
Permanent
Full-time

4 days ago

Responsibilities & Context:Position Overview:We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.If you`re ready to be part of a purpose-driven organization and contribute to something greater - apply now and help shape a better future.Essential Duties & Responsibilities:The essential functions include but are not limited to the following:Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.Compliance: Ensure that all work complies with relevant industry regulations and standards.Education Requirements:

Bachelor/Honors

Experience:

4 to 5 years
The applicants should have experience in the following business area(s): IT Enabled Service, BPO/ Data Entry Firm

Skills & Expertise:Analytical Skill,communication and interpersonal skill.,Fluent in English Speaking,Multitasking ability,Property PreservationCompensation & Other Benefits:

T/A,Weekly 2 holidays
Festival Bonus: 2

Sales Incentive Quarterly/Half yearlyLong Service AwardPerformance Review PeriodicallyStructured Training & Development Program (Yearlong)Weekend : 2 Days ( Saturday-Sunday)

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