Facebook Moderator & Customer Support Executive

Trekmad

Uttara, Dhaka
Tk. 12,000-15,000 per month
Permanent
Full-time

6 days ago

Responsibilities & Context:We're looking for a highly motivated Facebook Moderator & Customer Support Executive to join our growing e-commerce company, TREKMAD. You'll be responsible for managing customer interactions across Social Media, Phone Call, and other support channels-ensuring every customer receives top-quality service.Note: This role requires both inbound and outbound calling, and occasional after-hours support (responding to Facebook messages/comments when needed).Key ResponsibilitiesSocial Media ModerationMonitor Facebook comments, messages, and ad replies.Engage positively with customers to build trust and brand loyalty.After-Hours Support - Be available (on rotation or as needed) to respond to important Facebook messages or comments after office hours.Communication & Support:Handle inbound and outbound customer calls (order inquiries, support, feedback).Respond to queries via email, chat, and social media platforms.Maintain a friendly, professional, and patient tone in all communications.Education Requirements:

HSC
Bachelor/Honors

Experience:

1 to 5 years
The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Additional Job Requirements:

Age 18 to 27 years
Only Female

Skills & Expertise:Speaking both English and Bengali.,Typing Skill - Bengali and English,Well communication,Well organizedCompensation & Other Benefits:

Salary Review: Yearly
Lunch Facilities: Full Subsidize
Festival Bonus: 2

Performance bonusCompany Information:TREKMAD is an e-commerce retail platform offering a curated selection of products across various categories. We prioritize customer satisfaction through intuitive design, competitive pricing, and personalized recommendations. Our mission is to revolutionize online shopping by providing a seamless experience with top-quality products, personalized service, and unbeatable prices.

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