Customer Support & Telesales Executive

IVAMCO

Uttara, Dhaka
Tk. 10,000-15,000 per month
Permanent
Full-time

7 days ago

Responsibilities & Context:Position Overview: We are seeking a proactive and customer-oriented Customer Support Executive to manage customer interactions for our online retail stores running on Shopify. The candidate must have hands-on experience with the Shopify admin panel, order processing, and customer communication. The ideal candidate should be empathetic, detail-oriented, and comfortable working with Shopify, Order management systems, and multiple communication channels.Key Responsibilities

Respond to customer queries through Phone, Facebook, WhatsApp, and other social media in a timely and professional manner.
Handle Shopify orders , payment issues, delivery updates, returns, and refunds.
Guide customers on product information, payments, shipping timelines, and policies.
Investigate and resolve complaints by coordinating with the warehouse and inventory teams.
Track open issues and follow up with customers until resolution is achieved.
Update customers proactively regarding order delays, stock unavailability, or policy changes.
Maintain accurate records of customer interactions, issues, and resolutions.
Support promotional campaigns by answering queries related to offers, discounts, and stock.
Provide feedback to management on recurring issues and possible improvements in the Shopify process.

Education Requirements:

Experience:

1 to 2 years
The applicants should have experience in the following business area(s): Investment/Merchant Banking, BPO/ Data Entry Firm, Supply Chain, Call Center

Additional Job Requirements:

Age 22 to 27 years
Only Male

Skills & Expertise:Call Center,Google Sheets,ShopifyCompensation & Other Benefits:

Performance bonus,Over time allowance
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2

Company Information:IVAMCO is a supply chain and distribution company focused on sourcing consumer goods, managing inventory, and delivering products across Bangladesh. We ensure efficient logistics and warehousing while supporting retail operations through reliable product flow.

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