Customer Support Executive (Female)

Flixza Group

Bangladesh
Permanent
Full-time

4 days ago

Responsibilities & Context:Flixza Group, a rapidly growing business conglomerate with concerns in e-commerce, real estate, automobile, and food & beverage, is looking for a Female Customer Support Executive.The selected candidate will be responsible for managing customer interactions across all our concerns - through phone, email, social media, website, and in-person communications. This role requires excellent communication skills, patience, and a service-oriented mindset.Job Responsibilities:Respond promptly and professionally to customer calls, emails, messages, and social media queries.Assist walk-in customers with courtesy and provide accurate information.Deliver consistent and precise product, service, and policy information.Follow up with customers to ensure full resolution of issues and satisfaction.Maintain records of customer feedback, complaints, and resolutions.Collaborate with internal departments to resolve queries quickly.Escalate unresolved or complex issues to the appropriate teams.Handle after-sales service and delivery-related complaints efficiently.Uphold the company's brand reputation through respectful and empathetic communication.Education Requirements:

Higher Secondary

Experience:

2 to 4 years
The applicants should have experience in the following business area(s): E-commerce

Additional Job Requirements:

Age 20 to 30 years
Only Female

Strong communication skills in both Bangla and English.Basic computer literacy and familiarity with social media platforms.Ability to multitask, stay organized, and work under pressure.Prior experience in customer service or a call center will be an added advantage.Skills & Expertise:Customer Support through PhoneEmail,Problem solving and multi tasking skill,Social Media Management,Time Management and Prioritization,Tolerance and patienceCompensation & Other Benefits:

Mobile bill,Over time allowance,Performance bonus
Salary Review: Yearly
Festival Bonus: 2

Competitive salary (Negotiable for experienced candidates).Professional work environment.Opportunity for growth within the Group.Company Information:Flixza Group is a diversified Bangladeshi business conglomerate with interests spanning real estate & construction, agriculture & online marketplace, pet care solutions, automotive products, and food & beverage services. Guided by a commitment to professionalism, efficiency, collaboration, and integrity, the Group operates through its various concerns, including New Gini Properties Ltd., eBagan, Griho Pet, Al-Karim Motors, and City Kebab & Cafe. Under the leadership of Chairman Md. Nazim Uddin Bhuiyan, Flixza Group strives to deliver quality, innovation, and value across all its ventures, contributing to sustainable economic growth and community development in Bangladesh.

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