Engineer/Asst. Engineer - Retail and Corporate Support

STARDUST Telecom Limited

  • Bangladesh
  • Permanent
  • Full-time
  • 3 days ago
Responsibilities & Context:Position OverviewThe Engineer role serves as the primary contact for retail and corporate clients for internet services, ensuring effective technical support and seamless service delivery. The position is responsible for troubleshooting, installation, and service optimization to maintain high client satisfaction. It ensures SLA compliance while proactively monitoring and resolving network issues to support business continuity.Key Accountabilities & Activities:Client Relationship Management:Serve as the primary point of contact for retail and corporate clients for internet services, ensuring prompt, clear, and professional communication to address their service needs and queries.Technical Support & Troubleshooting:Diagnose and resolve network, connectivity, and performance issues through phone, email, or remote access, ensuring minimal service disruption. Escalate complex technical issues to the network engineering team when necessary.Service Monitoring & Issue Prevention:Continuously monitor network service uptime, proactively identify and address potential service issues to prevent downtime, and ensure consistent service delivery aligned with business needs.Installation, Configuration & Coordination:Support end-to-end onboarding, configuration, and installation processes for internet services, including conducting site surveys, configuring routers, switches, and related equipment, and coordinating with the installation and support teams to ensure seamless setup and upgrades.Service Optimization & Compliance:Advise clients on service optimization, network security, and best practices to enhance service quality. Ensure compliance with SLA (Service Level Agreements), efficiently handle and resolve client complaints, and maintain adherence to safety and quality standards during all service activities.Education Requirements:
  • Diploma in Computer
  • Diploma in Engineering
  • Bachelor of Science (BSc) in Computer Science & Engineering
Experience:
  • 1 to 4 years
  • The applicants should have experience in the following business area(s): IT Enabled Service, Group of Companies
Additional Job Requirements:
  • Age 22 to 35 years
01 to 02 Years experience for Asst. Engineer·02 to 04 years' experience for EngineerCompensation & Other Benefits:
  • Mobile bill,Provident fund,Insurance,Gratuity
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
Compensation & Other Benefits :
  • Leave Fare Assistance
  • Pick-up and drop-off services
  • Earned Leave Encashment
  • Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
  • Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation. We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.
Company Information:`MiME`, a nationwide Internet Service Provider, under STARDUST Telecom Ltd. (a concern of `Confidence Group`) offers extremely fast and reliable internet connection to both households and corporates. Our core philosophy is to reinforce the human connection, helping people share their lives` everyday experiences with others to celebrate them together. MiME offers various value-added services like: VOD, IPTSP and Enterprise Solutions. Looking beyond the complicated technologies and complex systems used today, our task is simple: leading in Customer Experience, leading in Technologies, leading in Business Productivity.

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