Assistant Manager/Manager, Managed Cloud Service (PICO Public Cloud)

Fiber @ Home Ltd.

  • Gazipur, Dhaka Dhaka
  • Permanent
  • Full-time
  • 26 days ago
Responsibilities & Context:Manage accounts related to System Integration and Scheduled Maintenance activities conducted either by MCSP or clients.Oversee Service Level Agreements (SLA), with or without CSSP involvement, ensuring compliance and performance from both MCSP and client sides.Handle account-related processes such as Migration, Onboarding, and Offboarding, coordinating with internal teams and clients.Act as the primary point of contact for the assigned account's Operation Centers (e.g., NOC, SOC, Customer Care), ensuring seamless service delivery.Coordinate and collaborate with Account Managers from other disciplines to align strategies and operational goals.Prepare and submit monthly account performance reports for the relevant function and/or department.Take full ownership of the account, managing both internal coordination and external client relations.Work closely with various teams and departments to enhance overall efficiency, productivity, and service quality.Education Requirements:
  • Bachelor of Science (BSc)
  • Master of Science (MSc)
Experience:
  • 6 to 12 years
  • The applicants should have experience in the following business area(s): Telecommunication
Additional Job Requirements:Strong professional proficiency in both English and Bangla; knowledge of a third language will be considered an advantage.Excellent interpersonal, communication, and presentation skills with a client-focused mindset.Proven ability to manage multiple stakeholders, work across cross-functional teams, and meet tight deadlines.High level of analytical thinking, problem-solving skills, and attention to detail.Willingness to travel occasionally to client sites or event locations as required.Proficient in using BI tools, Microsoft Office Suite (Word, Excel, PowerPoint), and basic graphics/video editing software.Strong understanding of ICT industry trends, especially in Cloud, Telecom, and IT-enabled services.Must demonstrate leadership qualities, team spirit, and the ability to work in a small, high-effort team environment.Company Information:Fiber @ Home Ltd. is the company which acquired the NTTN (Nationwide Telecommunication Transmission Network) & ITC (International Terrestrial Cable ) license, issued by the GOB. Fiber @ Home has been formed with the professionals and financial backing from leading telecommunication entrepreneurs of the country and in the venture of laying out fiber optic network to cover Bangladesh and beyond with a view to facilitate our ever expanding telecommunication sector. This fiber optic network will eventually become the major backbone for all kinds of telecommunications and electronic entertainment services that we are enjoying these days.

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