Responsibilities & Context:Prepare monthly complaint analysis and evaluation reports.Submit reports on time to management for development purposes.Conduct monthly visits to service centers.Arrange zone-wise meetings with service personnel to ensure faster service delivery.Ensure product troubleshooting and maintenance are carried out efficiently.Confirm the availability of tools and spare parts by overcoming obstacles with the help of the SCM department.Maintain relationships with customers, dealers, showrooms, and management.Address all service-related issues to promote service development.Work towards reducing service-related costs.Prepare service-related bills with proper verification.Check and verify third-party bills and agreements.Oversee the structural development of service centers.Identify inefficiencies in service technicians and engineers.Arrange training sessions to improve skills.Manage and improve processes related to sales returns and replacements.Work to reduce SR/Replace cases.Develop processes to reduce missing and broken items.Oversee administrative tasks such as leave adjustments, mobile reimbursements, account opening, ID card issuance, computer allocation, bike management, and uniform distribution for all service points.Perform additional duties as assigned by management.Adhere to all official rules and regulations.Conduct daily feedback calls with customers, showrooms, dealers, and sales members to ensure smooth service operations.Provide comprehensive follow-up and oversight of service operations to ensure high-quality outcomes.Education Requirements:
Bachelor/Honors
Masters
Experience:
At least 10 years
Additional Job Requirements:
Age 28 to 45 years
Only Male
Skills & Expertise:Complaint analysis,Maintenance and Troubleshooting,Sevice EngineeringCompany Information:Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. is the fastest growing Electronics Industries of the country. Mr. M.A. Razzak Khan, the founder of Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. has established it on 2002. The latest technology oriented industry in Bangladesh has realized the value of local brand and established it in the heart of the common people of the country. From the beginning the highest level of quality, after sales service satisfaction, speedy supply chain, strong dealers network, modern show-room management and 100% employee satisfaction maximize our credibility to the country`s people. Journey of Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. started from the 1st June, 2002 and experiencing a lot of sweet memories and barriers as well. But our devotion is to the highest level of success in creating opportunities that forcing us to the track of ambition. CRT Television, LED Television, Refrigerator, Air Condition, Fan, Rice Cooker, Induction Chula, Blender, Washing machine are our product line & many more are in pipeline to be introduced gradually. We are always considering the purchasing power of the common people and developing our design in the highest level of ethical standard. We always welcome latest Technology in the industry and extremely care of our valued customers. Our dream is to export all over the world, to provide ECO friendly products and to implement the highest standard of social and corporate responsibilities.
