Sales & Customer Support Executive (Remote)

RetailBD

Dhaka
Tk. 14,000-25,000 per month
Permanent
Full-time

17 days ago

Responsibilities & Context:Provide responsive customer support through phone, chat, email, and social media.Explain features, answer product-related queries, and assist with customer onboarding.Convince and convert interested leads into paying customers.Build trust with clients by understanding their e-commerce challenges and offering solutions.Follow up with potential customers to ensure smooth adoption of the platform.Record customer interactions and feedback in CRM for continuous improvement.Must have a good quality PC/laptop with a stable internet connection to handle remote support effectively.Maintain professionalism, punctuality, and reliability while working independently in a remote setting.Stay updated with product features, SaaS tools, and e-commerce industry trends to better serve customers.Education Requirements:

Higher Secondary

Experience:

At least 1 years
The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Call Center, E-commerce

Additional Job Requirements:

Only Male

Compensation & Other Benefits:

Performance bonus
Salary Review: Yearly
Festival Bonus: 2

Bonus For Each ConversionCompany Information:RetailBD.com is a leading eCommerce company in Bangladesh. We are trying to do all the things a little bit differently to make the Online Shopping echo-system in Bangladesh better. If you are passionate about eCommerce and want to scale it up to the next level- you are most welcome to our team

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