Executive/ Sr. Executive - Customer Service

Uttara, Dhaka
Permanent
Full-time

1 day ago

Responsibilities & Context:Maintain and regularly update detailed information of clients and landowners.Respond to customer queries politely and professionally.Follow up on civil maintenance work with project engineers on a daily basis.Provide timely updates on work progress to clients and landowners.Communicate regularly with customers, address their concerns, and coordinate with relevant departments to resolve issues.Collaborate with Land Acquisition, Legal, and Architecture departments to ensure smooth execution of land agreements.Prepare, organize, and maintain proper documentation and records of clients and landowners for future reference.Have sound knowledge of architectural layouts, working layouts, electrical layouts, and related drawings.Plan and execute Customer Loyalty Programs (e.g., birthday/anniversary wishes and gifts, handover ceremonies).Visit projects with clients and landowners, record their queries, observations, and requirements.Ensure material specifications are in line with the Deed of Agreement.Prepare budgets and cost analyses for modification works and obtain client approval.Analyze issues and coordinate with relevant departments for resolution.Oversee the apartment handover process with complete documentation.Prepare monthly progress reports for ongoing projects.Communicate and follow up with customers and stakeholders via email, phone, and in-person meetings.Draft approval notes, internal memos, and documents as per management instructions.Report daily activities to the Head of Department (HOD)Education Requirements:B.Sc in Civil Engineering / BBAWorking experience in real estate customer service.Experience:

1 to 3 years
The applicants should have experience in the following business area(s): Real Estate, Developer

Additional Job Requirements:

Age 22 to 30 years

Compensation & Other Benefits:

T/A,Mobile bill,Performance bonus,Provident fund
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2

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